IS Services Helpdesk Statistics 2010/2011

Helpdesk

The IS Services Helpdesk call handling statistics for the academic year 2010/2011 are now available.  In summary over 22,000 phone calls were received along with over 13,000 emails.  Additionally more than 11,000 user queries were dealt with via the walk-in service in Áras an Phiarsaigh.

For more detailed information, including monthly and weekly figures, please see our Helpdesk statistics web page.

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