Archive for September 2011

IS Services Customer Charter

Our vision is to deliver an excellent customer experience for everyone who contacts us.

We want to deliver excellent customer services and continue to improve.  The Customer Charter is one of the ways we hope to improve the experience customers have when they access our services or information.

The customer charter has been introduced to tell you, as our customers, what standard of service you should expect when dealing with IS Services Helpdesk.  It defines a high and consistent standard of customer care that we will strive to achieve.

Click here to view the IS Services Customer Charter in full


Getting connected to TCDconnect

Students wishing to connect their laptop to the College network in order to get fast and secure internet access should read through our web pages outlining the connection process.  There are podcasts available illustrating the connection process in full, as well as detailed step-by-step instructions.

Should you need assistance with the connection process please book a place on a network clinic.  Further information, including the minimum specifications needed to connect, are also available on our TCDconnect web pages.

Welcome to New Students

New students, upon completing registration in Luce Hall, are invited to attend a 1-hour induction session outlining the College IT facilities. These sessions are held throughout the weeks starting 12th and 19th September. Please see the induction session timetable for further details. Additionally, introductory information regarding the College IT facilities is available on our new student web pages.

Oct-Dec training course schedule

The schedule of short IT courses run by IS Services for staff and postgraduate students of Trinity College is now available on the IS Services website.  Places must be booked online.  For full details please see our IT Training Resources section.

IS Services support for 64-bit operating systems


IS Services are pleased to announce that, following extensive testing, we are now in a position to provide support for staff and postgraduates wishing to connect and use 64-bit operating systems on the College teaching and research network.

Related links:
Network request process
IS Services MS Windows support statement