Improvements to Helpdesk remote assistance software

ISS Remote AssistanceIS Services are pleased to announce the upcoming introduction of an improved solution for providing remote assistance to College users who contact the Helpdesk via phone.  The new software now allows Helpdesk staff to connect remotely to any computer with internet access, not just those connected to the College network.  Additionally, Helpdesk staff can now take remote control of Apple Mac computers, helping to provide a much quicker resolution to most technical support queries for users of such devices.

As part of the improvements users of Windows PCs connected to the College network should note that the ‘IS Services Remote Assistance’ shortcut on the desktop, as shown above, will be automatically updated to operate with the new service.  The new service will be fully live from Monday 10th October.

IS Services Helpdesk

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