Archive for April 2012

Digital Humanities Forum: Call for Innovative Digital Projects April 2012

From Prof. Susan Schreibman, Assistant Professor in Digital Humanities, Trinity College Dublin:

The Digital Humanities Forum is delighted to announce a call to support two digital humanities pilot projects led by faculty of Arts, Humanities and Social Science during the 2012-2013 academic year (September-May). This call is an application for support and development of digital humanities resources.  Successful projects will be supported in the design, development, deployment and evaluation of the project.

For further information please view details of the call and the application.

IS Services

March Helpdesk statistics & top-ten issues

ChartIn March the IS Services Helpdesk received over 3300 queries via phone, email, walk in and web.
You can see more details at

Your Top Ten issues reported to the Helpdesk in March can be seen via the link below:

IS Services Helpdesk

ISS Satisfaction Survey – Congratulations to the prize draw winner

Below is the presentation by Kirby Anderson, ISS Administrator, of the new model iPad to the prize draw winner from the ISS Satisfaction Survey.  The winner was Emer Browne, a Senior Freshman in the School of Pharmacy – congratulations!  The presentation took place on 5th April in Front Square.  Many thanks again to all who took part in the survey.  The initial findings will be made available over the next couple of months.

IS Services

Prize presentation

Undergraduate TCDconnect users switched to enhanced internet access service

On Tuesday 3rd April between 8am and 9am all undergraduate users of the TCDconnect service were switched to using an enhanced method of accessing internet resources through the College proxy server. This live rollout has provided improvements in performance, such as in streaming audio and video, along with the major benefit of not having to authenticate in each application requiring internet access.

In the weeks leading up to this change for undergraduates IS Services had successfully introduced the enhanced service firstly to a test group of postgraduates using TCDconnect; then in selected College computer rooms; then all postgraduates on TCDconnect and subsequently to all staff on the staff wireless network.

Some teething problems on the day of 3rd April affected internet access for a limited number of users and these issues were resolved on the day. IS Services would like to apologise to those affected and we recognise that the loss of internet services at this time of the year is at the very least a major inconvenience.

IS Services

Dartry data network link outage, 00:43 to 00:50 on 30th March 2012

All data services across the main Eircom link between College and Dartry halls of residence were interrupted between 00:43hrs and 00:50hrs on Friday morning 30th March 2012.  IS Services apologise on behalf of Eircom for the inconvenience caused.

IS Services