Archive for June 2012

Final Year account expiry for Undergraduates

Final year computer accounts will be deactivated on Monday, 2nd July 2012. This means that these students will not be able to logon to the College computer systems and all files will be removed from their personal filestorage.

Who is affected by this expiry?
The expiry affects all final year undergrads except those who do not pass their final exams and are eligible to repeat. Also, accounts of students in courses that permit repeats will not be expired prior to the results of their final exams.

Why is the expiry being implemented?
Computer accounts are closed after a course of study has finished and students have sat their final exams.

When will the expiry come into effect?
Accounts will close at 23:59 on Monday 2nd July 2012.

What should users do to save any files they have in their personal filestorage?
Those affected should make copies of any files they may have in their personal filestorage, should they wish to keep them.

How do I backup my personal filestorage?
For backing up filestorage see Backing up of files must be done prior to the account expiry date.

What about my MyZone email and docs?
Your Google MyZone account is for life so it is not affected by the expiry of your TCD computer accounts. From July 2nd up until the expiry date on your student card you can contact the IS Services Helpdesk if you have problems logging in to MyZone. After that date you should contact the TCD Foundation Office if you have problems accessing your MyZone account. For assistance in using MyZone, first login and then visit the extensive Help pages by clicking on the links on the bottom of the page.

Can I request that my personal filestorage files be retrieved after my account expires?
Information System Services will not be in a position to retrieve any files subsequent to the expiry date of the accounts.

My personal computer connects to the College network, how do I remove the settings?
To remove the configuration settings that allow your personal computer to access the College network please see .

Do I need to uninstall any software?
Any software that was installed under a College licence should be uninstalled from your personal computer when leaving College. This may include applications such as SPSS, McAfee VirusScan and Mathematica, unless you paid for the licence yourself. If you purchased software such as MS Office under an academic discount then you may continue to use that software.

Request for Account extensions

Can I have my account extended if I get a letter from my lecturer or have a letter offering me a place on a TCD postgrad course?
No, such letters will not be accepted as authorisation to extend accounts.

I might be doing some research work for my lecturer or department during the summer, so can I have my account reactivated for that period?
No, undergraduate accounts will not be reactivated for this reason. The department you will be working for will be required to register you with the staff office as a member of staff in College for this period.

IS Services Helpdesk
Phone: +353-1-8962000

Disposal of computer equipment

Are you replacing computers in your office or lab this summer?

Don’t forget to check the College policy on disposal of computer equipment and media at:

If you need help with your data please contact the IS Services Helpdesk.

Cessation of Window XP Operating System support

On April 8, 2014, Microsoft will no longer provide hot fixes, product updates or security patches for the Windows XP Operating System. In April 2013, IS Services will commence the upgrade / removal of machines running the Windows XP Operating System from the college network. From July 1, 2012, In preparation for the above, the Windows XP Operating System will no longer be available for purchase from Dell.

Please note: From September 2012 CMIS will no longer be solely reliant on Windows XP and will run on the Windows 7 Operating System.

IS Services

July 4th 2012 – Presidion/SPSS Text Analysis Event in Trinity College Dublin

Learn how to efficiently categorize free-text responses and then integrate the results with other structured data for analysis.
Book your Complimentary place now at

May Helpdesk statistics and top-ten issues

In May the IS Services Helpdesk received over 3400 queries via phone, email, walk in and web. You can see more details at

Your Top Ten issues reported to the Helpdesk in May can be seen via the link below:

IS Services Helpdesk

All areas now switched to enhanced internet access method

IS Services have now introduced the enhanced method for accessing external internet resources to all areas in College.

The main improvement is that you only have to provide your username and password once, instead of having to authenticate multiple times, and then all internet services and applications requiring internet access will operate without further prompts for these details.  It is also no longer necessary to configure individual applications with ‘proxy’ settings.

For detailed explanation of the benefits, impact, and podcast outlining the process, please visit the following IS Services web pages, dependent on which network you connect to:

If you have any queries about this change, please contact the IS Services Helpdesk.

IS Services

Staff mobile device connectivity – new pilot service

As outlined in an earlier blog post, IS Services recognises the emergence of mobile devices as important productivity tools for College users.  To that end IS Services are happy to announce a pilot service for staff using certain mobile devices to be able to connect to the College wireless network.

This self-supported service allows staff with certain devices to install an app, submit a connection request and then install a mobile profile on their device which configures that device to connect to the College wireless network.

Further details on this staff service can be found on the IS Services website at

As previously mentioned on this blog, plans are underway to provide for the connectivity of a broad range of mobile devices and to enhance wireless network coverage.  The existing TCDconnect service will be extended to provide for connection of a selected range of mobile devices over the summer months for postgraduate students who currently already have computer devices connected to the TCDconnect system, and a project has commenced to provide service to undergraduate students in the coming academic year.

IS Services

August schedule of IT training courses

The August schedule of short IT courses run by IS Services for staff and postgraduate students of Trinity College is now available on the IS Services website. Places must be booked online and there is no charge for attendance. For full details please see our IT Training Resources section of the IS Services website.

IS Services