Archive for July 2012

Kaspersky Anti-Virus and MS Security Essentials now supported on TCDconnect

IS Services are pleased to announce that Microsoft Security Essentials and all versions of Kaspersky Anti-Virus are now recognised by the TCDconnect service during the registration and scanning process.  This broadens the range of supported anti-virus applications for those connecting to the TCDconnect service, whilst retaining the high security aspect of the service.

IS Services

Upgrade to McAfee VirusScan 8.8 for Windows PC on College domain

IS Services is pleased to announce an upgrade to McAfee VirusScan 8.8 for all Windows PCs connected to the College network in offices and labs and on the staff wireless network.  This is the latest version of the McAfee Anti-Virus software, which offers the best protection possible against viruses and malware.

Aligned to this is an upgrade of the reporting software, to the latest version, thus enhancing our endpoint protection of Windows PCs on the College network.

This upgrade work is automated and is scheduled to begin the week of Monday July 30th and no action is required by users.

IS Services

Mac OS 10.8 (Mountain Lion) – Release and evaluation

Apple have released their latest operating system, Mountain Lion (Mac OS X 10.8). IS Services are evaluating and testing this new operating system to ensure it is compatible with College IT infrastructure and systems. Once this evaluation phase is successfully completed, IS Services will be in a position to provide a range of support for this operating system.

IS Services would request for the time being that users do not yet upgrade to Mac OS X 10.8, until it has been confirmed that it is compatible with College IT infrastructure and systems.

IS Services

Enhanced internet access service update

The introduction of the enhanced internet access service to College over the course of the past four months has resulted in an improved experience for most users in accessing external web resources.  The provision of this service has also enabled improvements in other areas, such as the current trial services for the connection of staff and postgraduate mobile devices to the College Wi-Fi network.

With the introduction of the enhanced service, and given the wide range of devices and configurations across College, IS Services has received a low number of reports of some issues with external internet access.  IS Services are actively working to resolve these issues, and to further improve the service.

Some of the most common questions surrounding internet access issues are answered on our FAQ webpage.  If you are experiencing any issues with external internet access that are not addressed on the FAQ webpage then please contact the IS Services Helpdesk to report the problem, and to help us better identify any outstanding issues.

IS Services

Trial BYOD service for postgrad mobile device Wi-Fi connectivity

IS Services are pleased to announce an invite-only trial service for postgraduates already using the TCDconnect service to allow them connect selected mobile devices and smartphones to the College Wi-Fi network.  Postgraduates who qualify to join this trial service have already been emailed and invited to sign up, and will be contacted again if and when additional devices are supported.

There is a larger project underway to provide a permanent service which allows the connection of a range of mobile devices and smartphones to the College Wi-Fi network, and this will come on stream during the new academic year 2012-2013.

IS Services

Wi-Fi network capacity increased in Hamilton Library

IS Services are pleased to announce that additional wireless network capacity has now been provided in the Hamilton Library.  New wireless access points have been installed, doubling the existing Wi-Fi network capacity in this area.  This work was initiated following feedback throughout the year and is part of a larger body of work to provide similar increases in Wi-Fi performance across College.

IS Services

SPSS licence codes 2012-2013

The licences codes for College SPSS users for the period July 2012 to July 2013 are now available. For more information please see our SPSS licence codes page. Note that as this page is ‘local’ access you may be prompted for your College username and network login password.

IS Services

June Helpdesk statistics and top-ten issues

In June the IS Services Helpdesk received over 2700 queries via phone, email, walk in and web. You can see more details at http://isservices.tcd.ie/help/helpdesk_statistics.php#month

Your Top Ten issues reported to the Helpdesk in June can be seen via the link below: http://isservices.tcd.ie/help/helpdesk-top-ten.php

IS Services Helpdesk

Adobe Creative Suite 6 – Free online seminars from Micromail

Join Micromail & Adobe for a detailed look at Adobe’s new flagship release – Creative Suite 6.  Micromail will be running two free online sessions, one focusing on Design Tools (Photoshop, InDesign, Illustrator) and the next on Web Tools (Dreamweaver, Flash, Fireworks):

Design Session: Photoshop, InDesign & Illustrator
Date: Wednesday 18th of July
Venue: Online
Cost: Free
Time: 11.00- 12.00

Register Now: https://adobeformscentral.com/?f=uUKO8rcTu2FwWy9IxiAxsA

 

Web Session: Dreamweaver, Flash & Fireworks
Date: Wednesday 25th of July
Venue: Online
Cost: Free
Time: 11.00- 12.00

Register Now: https://adobeformscentral.com/?f=orTRk7cAotH1kDMYTix1oA