Archive for August 2012

avast! anti-virus software now recognised by TCDconnect service

avast! is now recognised by the TCDconnect service during the registration and scanning process. This broadens the range of supported anti-virus applications for those connecting to the TCDconnect service, while retaining the high security aspect of the service.  See our web pages for a full list of recognised anti-virus software.

If you are using avast! and experience any issues registering for the TCDconnect service, please book into a network clinic.

IS Services

Mac OS X 10.8 (Mountain Lion) now supported on TCDconnect service

Mac OS X 10.8 (Mountain Lion) is now recognised when registering for the TCDconnect service.  Since the release of this OS, IS Services have evaluated and tested this new operating system to ensure it is compatible with College IT infrastructure and systems for those using the TCDconnect service.

If you are using this OS and experience any issues registering for the TCDconnect service or using College IT systems after registration, please contact the IS Services Helpdesk

Staff and postgraduates should note that Mac OS X 10.8 is still being evaluated for compatibility for those connected to the network in College offices and labs.  Further information on this topic.

IS Services

TCDconnect service re-registration, Wed 22nd Aug 2012

From 10am on Wednesday, August 22nd students who had already been using the TCDconnect service will be required to re-register their computers with the TCDconnect system in order to connect to the College network for the academic year 2012/2013.  See our instructions on how to re-register with the TCDconnect system, including demonstration podcasts of the process.

You can check if your computer meets these requirements by performing a ‘remote scan’ in advance of returning to College.  You can download a scan program that will identify any updates you need to apply to your computer which will speed up your registration for the TCDconnect service when you arrive on campus.

IS Services

Change to login steps for eduroam service

From start of business tomorrow, 21st August 2012, there will be a change to how College users login to the eduroam service when visiting another institution. It will now be necessary to specify your username in the form For example, if your College username is jbloggs you will now have to log in to the eduroam service as

This change arises from a series of works that are underway to upgrade the College domain infrastructure. Ultimately these works will provide benefits in terms of stability, security and optimisation.

IS Services

New ‘set password’ page for MyZone & network login

Students can now set their MyZone password and network login password to be the same, via a new webpage.  This new page can be reached via the ‘Set Password’ link on the MyZone ‘sign in’ page, as shown in the image to the left.

After clicking this ‘Set Password’ link, you will be asked to enter your username and current network login password.  You are then brought to the new page that allows you set both passwords to be the same.

You can still have separate passwords for MyZone and network login by using TCD Password Manager to set a separate network login password.

IS Services

New TCD download site for site-licenced software

IS Services are pleased to announce the launch of the ‘TCD site-licenced software download’ application, available online at

You can access the system by using your College username and network login password from any wired College network connection.  After agreeing to the licencing terms and conditions, you are entitled to download the latest versions of SPSS, Mathematica and McAfee anti-virus software.

This service is only available to College staff and students whilst connected to the wired College network.  Software is available in both PC and Mac versions where applicable.

IS Services

July Helpdesk statistics and top-ten issues

In July the IS Services Helpdesk received over 2600 queries via phone, email, walk in and web. You can see more details at

Your Top Ten issues reported to the Helpdesk in July can be seen via the link below:

IS Services Helpdesk

Scheduling a meeting – staff email & calendar service

Did you know that staff using the College’s MS Exchange email service may use the scheduling assistant to schedule a meeting of several College staff? Amongst other benefts, this facility allows you to:

  • Check other staff members’ availability and meeting room availability
  • Select from a list of suggested meeting times based on attendees’ availability, or suggest a specified period
  • Circulate a meeting request to all proposed attendees via email, to which they can respond to indicate acceptance, inability to attend or tentative acceptance
  • Automatically update of all of the attendees’ calendars with the meeting details and any changes to the arrangements
  • Dynamically carry out these tasks via certain mobile devices and smartphones whilst on the move (e.g. iPhone)
  • Delegate these tasks to another staff member of your choice

Further information and technical steps on how to carry out the actions above can be found on our website at

IS Services