Archive for November 2012

You can now use your credit/debit card to top up your print account

The College Library and IS Services are pleased to announce the availability of an online credit card payment system for the Datapac service.  The Datapac printing/scanning/photocopying service is available in the Libraries and College computer rooms.   This new development allows students to credit their print account online at  After signing in with your student ID number and print account PIN, follow the credit/debit card option to credit your account.

Please visit our Managing your print account webpage for more information.

IS Services

Windows 8 now supported on the TCDconnect service

IS Services have completed testing Windows 8 on the TCDconnect service. It is now possible to register machines running Windows 8 32bit or 64bit.  Please note that Windows RT devices cannot currently be connected.

McAfee VirusScan Enterprise is not compatible with Windows 8. However, Windows 8 includes Windows Defender antivirus which is now supported by the TCDconnect system.

To connect your Windows 8 device to TCDconnect you will need to have the latest security updates and a supported antivirus application. When you are registering your device you will be provided with steps to update Windows if necessary. If you need any assistance with the process you can book into a Network Clinic. Please see the links below for further information:

Devices running Windows 8 cannot be connected to the staff wireless network or the teaching and research network in College offices and labs at present.  IS Services are currently testing this new operating system for compatibility with our applications, systems and networks to ensure it will meet our IT security standards.

IS Services

Printing from Staff Wi-Fi

With the increasing popularity of laptops and hand-held devices in College, the demand to print from a staff Wi-Fi connection has grown considerably.  In an effort to facilitate this demand, IS Services has responded by enabling the capability to print from staff Wi-Fi to networked printers in College offices and labs. This service is aimed at reducing the hassle of wired printing and contributing to IT mobility at Trinity College.

To get started, staff must ask their head of function to submit a network request for the relevant printer, as if requesting connection of this printer for the first time.  This request allows us to update the network records for this printer, assign a new ‘printer name’ and make it available from the staff wireless network.   Once connected, compatible devices can send print jobs to the printer from the staff wireless network, as well as being able to print from computers in College offices and labs.

Please note that all computers which had been configured to connect to the printer previously will also need to follow the instructions to connect to the new ‘printer name’, as outlined on our network printing web pages.  If you are you experiencing any issue connecting your printer to the network, please contact the IS Services Helpdesk.

Last chance for a Microsoft StudySmart session

Microsoft StudySmart session- Excel

An information session designed to enchance your knowledge and use of Excel. Everything you need to know about charts, formulae, and pivot tables to finally master those dreaded spreadsheets.

Date & Time: Thurs, 22nd November, 1-2pm
Location: RM EE3, Hamilton Building
Register online:

(This message is presented on behalf of

Students can now use their TCD login credentials to access

You can now use your TCD username and network login password to get discounts at a wide range of shops online via  Follow these instructions to get started.

IS Services


October Helpdesk statistics and top-ten issues

In October the IS Services Helpdesk received over 5,600 queries via phone, email, walk in and web. You can see more details at

Your Top Ten issues reported to the Helpdesk in October can be seen via the link below:

IS Services

Mathematica Roadshow

This message is presented on behalf of Wolfram Research.

Wolfram Research is pleased to be invited to TCD on Thursday 15th November to answer all of your questions related to Mathematica or the Site license program currently in place at the university.

Our team will highlight the new features in Mathematica 8, focusing on the latest developments and specifically on how you can use Mathematica as a teaching environment.

Student, lecturer, or researcher, drop by our stand between 10:00 and 16:00 in The Hamilton to find out all that Mathematica has to offer for your specific area of interest.

Visit the Wolfram event calendar for more information.

MATLAB licence extension

MATLAB is a high-level language and interactive environment for numerical computation, visualization, and programming. Using MATLAB, you can analyze data, develop algorithms, and create models and applications.

College is in the process of renewing a site license for MATLAB and is offering a 30-day licence extension to those who currently* use MATLAB. The licence covers use for all Academic Staff and Postgraduate Research students on College-owned computers and for home use on personally owned computers. The software licence also covers classroom and lab installations in College. Undergarduate student use is restricted to on-campus computing facilities. The licence covers use in academic research and teaching and learning activity, and commercial use of MathWorks products is not premitted under the College TAH licence.

For more details and installation instructions, please see our MATLAB licence extension page.

* Instructions are for current users only; New users are advised to use MATLAB in the PACR rooms.