What matters to you in IT

In late February 2013, IS Services, working with oversight from the School of Computer Science and Statistics, launched our second annual Satisfaction Survey.  The survey was to primarily help us:

  • Find out how staff and students rate the services and support provided by IS Services;
  • Ascertain factors that contribute to satisfaction or dissatisfaction;
  • Give staff and students a voice to influence IS Services priorities and potential initiatives for our continual service improvement programme.

Participation in the survey was very good with a total of 1,537 responses:

  • 457 staff (13% of the overall number of staff)
  • 1,082 students (6% of the overall population of students)

The overall level of satisfaction with IS Services is very positive and has shown an increase since our last survey.  A total of 80.5% of staff and 73% of students were either ‘Very Satisfied’ or ‘Satisfied’ with IS Services. This was an increase on overall levels of satisfaction of 5% for staff and 15% for students from 2012 results.  Overall, we saw a fall in the level of dissatisfaction by 3.3% for staff and 10% for students.

We are continuing work on the analysis of the data collected and we will publish the full results in the coming weeks.

All participants could enter the survey prize draw. The prize draw winner, pictured below, is Alison Merikangas, a PhD student from the department of Psychiatry.

As always the feedback will be invaluable in assisting us to improve the services we offer and we wish to thank all who took time to participate in this year’s satisfaction survey.

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