Archive for September 2013

USB-to-Ethernet adapters for staff with lightweight/slimline laptops

If you purchase a lightweight/slimline laptop for use in College offices and labs, it is worth noting that they often ship with a wireless network card only.  However, there are a number of reasons that you may need to connect your laptop to the College wired network and so for these wireless-only devices you will need to purchase a USB-to-Ethernet adapter from one of the approved College suppliers.  For further information please see our new web page acting as a guide to using USB-to-Ethernet adapters.

August Helpdesk statistics and top-ten issues

In August, the IS Services Helpdesk received approximately 3,700 queries via phone, email, walk in and web. You can see more details at http://isservices.tcd.ie/help/helpdesk_statistics_1213.php#month

The top-ten issues reported by students and staff to the Helpdesk in August can be seen via the link below: http://isservices.tcd.ie/help/helpdesk-top-ten.php

IS Services

O2/HEAnet broadband offer 2013-14, for students and staff

The information provided below is from a third-party.

O2 have teamed  up with HEAnet to offer  internet for just €9.99 per month.  Please click the link below for further details.

O2/HEAnet mobile broadband offer details

Campus.ie staff, with more information on this offer, will be in the Arts Building between 10am and 4pm from Monday 16th September to Thursday 19th September.

Short IT courses schedule (Michelmas 2013)

Brush up your IT skills this Autumn.  The Michelmas Term schedule of short IT courses run by IS Services for staff and postgraduates is now available.  See all of the details at the IT Training Resources section of our website.

Dates are also available for St James Hospital at http://isservices.tcd.ie/training/stjames.php

 

End of support for Mac OS X 10.3, 10.4 & 10.5 in College offices & labs

Back in June we highlighted an upcoming change in the support we provide for those with Mac computers running Mac OS X 10.3, 10.4 and 10.5 in offices and labs or on the staff wireless network.

As Apple has discontinued support for certain older versions of Mac OS X, IS Services has expanded available support for newer Apple operating systems, and is in process of greatly reducing the available support for the older versions listed above.

From 31st August 2013, IS Services are no longer able to provide full support or accept new network connections for these versions of Mac OS X.

If your computer is running one of these older versions, then please visit our FAQ for advice on what to do in relation to upgrading or replacing your Apple Mac.  Please also note that the IS Services Helpdesk is always on-hand for anyone seeking additional advice.