Archive for December 2013

RSS Institute Analytics Application

The RSS Institute Analytics Application went live on 12 Dec.  It is a web application featuring data visualizations and interactive reports communicating activity on the Research Support System for Research Groups, Centres and Institutes.  The application is available to the Dean of Research and Research Group, Centre and Institute Administrators via the Research Support System.

Latest news and information from Wolfram

The latest news and information from Wolfram can be found here:

Top-ten IT Helpdesk issues and stats November 2013

In November, the IS Services Helpdesk received approximately 3,900 queries via phone, email, walk in and web. You can see more details at

The top-ten issues reported by students and staff to the Helpdesk in October can be seen via the link below:

IS Services

Upcoming event: 2013/14 Satisfaction Survey for Staff & Students

In the coming months, we will be holding our third annual satisfaction survey.

This feedback from this survey will allow us to gain an understanding of what is of greatest importance to staff and students in relation to the IT services provided in College and will feed directly into our continuous service improvement plans.

Keep an eye on our website for details on how to participate and exact dates!

New on-campus IT repair centre for personal equipment is a new on-campus IT repair centre for staff & students’ personal equipment. also retail Windows laptops and they repair smartphones & tablet devices.  The centre is based in the Student Union House 6 and their opening hours are 9am to 6pm, Monday to Friday.

College staff should note that hardware repairs for College-owned IT equipment bought from College suppliers should be directed to the relevant supplier, and that hardware purchases should only be made through these approved suppliers.

For more information please see the TCD website.

Latest SPSS news

For those of you who use SPSS, you may be interested in news from Presidion. Please see the latest from them here:

News from Google: End of support for Internet Explorer 9

Please be advised of news from Google:

We would like to remind you of the Google Apps browser support policy, the set of guidelines for Google Apps services interoperability support. We support the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available) as well as the current and prior major release of Firefox, Internet Explorer and Safari on a rolling basis. Each time a new version of one of these browsers is released, we begin supporting the update and stop supporting the third-oldest version.

Google’s test plans have been adjusted to now stop all testing and engineering work related to Internet Explorer 9 (IE9), as Internet Explorer 11 (IE11) was released on 17 October 2013. End users who access Gmail and other Google Apps services from an unsupported browser will be notified within the next few weeks through an in-product notification message or an interstitial pages with information about modern browsers and how to upgrade to them.

Editions included: 
Google Apps for Business, Education, and Government

For more information:

LabVIEW software

LabVIEW software is available for installation for staff and students via our web pages at and

Platform Road Map Update for MATLAB and Simulink

MathWorks periodically updates platform support in response to shifts in usage, and is planning the following platform changes:

New Platforms



Windows 8.1:  Support begins with R2013a



OS X 10.9 (Mavericks):  Support begins with R2013a

Dropped Platforms



Windows XP and Windows Vista:  R2014b is likely to be the last release supporting Windows XP and Windows Vista.  Impacted users are advised to migrate to a newer release of Windows at this time.



32-bit Windows: MathWorks will stop producing new releases for 32-bit Windows in the next couple of years.  32-bit Windows users are advised to migrate to 64-bit Windows at this time.  This road map will be updated when more definitive sunset plans are made.

See the platform road map for the latest information on planned platform changes to MATLAB and Simulink products.


Just announced: dates & location for European Wolfram Technology Conference 2014

Wolfram are revisiting Frankfurt, Germany to bring to you the European Wolfram Technology Conference.

This two-day conference will bring together experts, developers and users of Wolfram technologies from a broad range of professions, research and education.

Location: Radisson Blu, Frankfurt, Germany
Date: Tuesday and Wednesday, 27 and 28 May 2014

The conference will comprise hands-on workshops, tutorials and presentations where we will explore the latest technologies and methods in:

  •  Educational tools and courseware development
  •  Computational application deployment and development
  •  Integrated workflows, from research to production
  •  Interactive media
  •  Efficient numerical computation
  •  Mobile development
  •  Computational finance
  • Tablet computing
  • Mathematica Online
  • High-performance computing
  • Signal and image processing

Early-bird rate: €195+VAT (for educators, students, retirees) or €250+VAT (standard rate).  To read more and register, please visit:

 (Please note, this event is in addition to the Wolfram Technology Conference, which will still be held in October 2014 in Champaign, IL, USA)