Archive for January 2014

Did you take the IS Services Satisfaction Survey yet?

We would love to hear what you have to say!

IS Services are seeking responses from staff and students for the annual IS Services Satisfaction Survey. It should only take about 10-15 minutes to complete. As a participant, you can choose to remain anonymous, but you can also choose to add yourself to a draw to win an iPad.

You can take the survey at the following links –

The survey will close for responses at 5pm on Tuesday, 4th February, 2014. Your feedback is invaluable and will assist IS Services in working to improve the IT services offered to College.

*This survey is part of a Final Year project conducted by Shane McShera, a student in the School of Computer Science and Statistics.

Top-ten IT Helpdesk issues and stats December 2013

In December, the IS Services Helpdesk received approximately 2,404 queries via phone, email, walk in and web. You can see more details at

The top-ten issues reported by students and staff to the Helpdesk in December can be seen via the link below:

IS Services

Getting the most out of Mathematica

Mathematica is the world’s ultimate application for computations and the only development platform fully integrating computation into complete workflows, moving you seamlessly from initial ideas all the way to deployed individual or enterprise solutions.

The people at Wolfram want to help you get the most out of Mathematica.  The TCD rep is Michael Belcher.  He would be happy to help put you in touch with the experts at Wolfram who will help you find the easiest and most cost-effective way of using Mathematica and other Wolfram technologies.

Michael’s contact information is:

Michael Belcher
Wolfram Research Europe Ltd.


Phishing awareness update – Thank you!

At the start of this academic year, we saw a significant increase in the number of ‘spear’ phishing attacks on College.  Both TCD staff and students are very good at spotting a phishing message.  However, a good phishing attack can catch people out.  Therefore, IS Services set out at the beginning of this academic year to raise awareness about phishing.

As part of that initiative, we posted advice and tips from our IT Security officer to our website, included an article in our October enewsletter, as well as emailed all of College about these ‘spear’ phishing attacks in October and again in December, right before Christmas.

With each attack that came into College, we immediately blocked the spamming address and notified all of College.  We kept the alerts section of our website up-to-date and current with news about incoming phishing attacks, and connected with our followers on Twitter regarding each fraudulent message that came into College.

These efforts have had a significant effect.  Over the Christmas holidays, only one TCD email account succumbed to a phishing attack. With over 20,000 existing TCD email accounts, that’s a remarkable success. We would like to take a few minutes to thank you for your attention and continued vigilance!

Phishing attacks will always come in, but we don’t always have to fall prey.  Remember that IS Services will never ask you for your username and password information through an email and that you should be extra vigilant about not opening unexpected emails.  Keep an eye on your email about upcoming dates for our second annual IT security week.

Starting the New Year on a positive note

In this day and age, resilient IT services are not just demanded, but expected to operate 24/7 and our work to deliver this expectation doesn’t just go away because it is the holiday season.  Thus, IS Services works very hard to ensure the smooth operation of IT services, particularly over the holidays.

Now that most of us are back in the thick of day-to-day College operations, we are happy to report there were no unexpected disruptions or outages to College IT over the holidays.  We saw a significant decrease in the amount of TCD email accounts falling prey to phishing.

Going forward into 2014, we are committed to delivering service improvements and maintaining service resilience so that you can rely on us.

Latest SPSS news January 2014

For those of you who use SPSS, you may be interested in news from Presidion. Please see the latest from them here:

Wi-Fi coverage improvement in Dental Hospital Extension – Office G20 and Library

As part of on-going service improvement works, IS Services have carried out work to enhance the Wi-Fi coverage in the Dental Hospital Extension – Office G20 and Library.

IS Services