Archive for March 2014

Support for Google Chrome

We are happy to announce that we have added Google Chrome to our list of supported web browsers.  This means that Google Chrome will be included during the testing of new web-based services and that relevant support documentation will be provided when required.  Please see our website for further details on our list of supported web browsers.

Windows XP PCs in Offices & Labs – Disconnection Schedule

Since May 2013 we have been in regular contact with those still using Windows XP in College to inform them that Microsoft will be ending support for Windows XP on 8th April, 2014.  The majority of people have now upgraded or replaced their Windows XP PC.

As previously notified, from 8th April we will be remotely disconnecting those Windows XP PCs still on the College network in offices and labs, or on the staff wireless network, on a department-by-department basis.  The disconnection schedule is provided below.  If you work in an area of College with local IT support, then please contact the relevant person to discuss the action required in your case, or if you need further advice please contact the IS Services Helpdesk.

  • Accommodation Office – Tuesday 8th April
  • BioSciences Building – Tuesday 8th April
  • BioResources – Tuesday 8th April
  • Botany – Tuesday 8th April
  • Business – Wednesday 9th April
  • Catering – Wednesday 9th April
  • Central Societies – Wednesday 9th April
  • Chemistry – Thursday 10th April
  • Civil Engineering – Thursday 10th April
  • CLCS – Friday 11th April
  • CLT – Friday 11th April
  • Crann – Friday 11th April
  • Director of Buildings – Monday 14th April
  • Drama – Monday 14th April
  • Economics – Monday 14th April
  • Ecumenics – Monday 14th April
  • Education – Tuesday 15th April
  • Electron Microscope Unit – Tuesday 15th April
  • Electronic Engineering – Tuesday 15th April
  • Engineering – Tuesday 15th April
  • English – Wednesday 16th April
  • Facilities – Wednesday 16th April
  • Financial Services Division – Wednesday 16th April
  • Genetics – Thursday 17th April
  • Geography – Thursday 17th April
  • Geology – Thursday 17th April
  • Graduate Studies – Thursday 17th April
  • Haematology – Thursday 17th April
  • Hispanic Studies – Thursday 17th April
  • Histopathology – Thursday 17th April
  • History – Thursday 17th April
  • HR – Tuesday 22nd April
  • Innovation – Tuesday 22nd April
  • International Office – Tuesday 22nd April
  • Irish – Tuesday 22nd April
  • ISS – Tuesday 22nd April
  • Italian – Tuesday 22nd April
  • Law – Wednesday 23rd April
  • Library – Wednesday 23rd April
  • Mechanical Engineering – Wednesday 23rd April
  • Medicine – Thursday 24th April
  • Microbiology – Thursday 24th April
  • Molecular Med – Friday 25th April
  • Natural Sciences – Friday 25th April
  • Neuroscience – Friday 25th April
  • Nursery – Monday 28th April
  • Nursing and Midwifery – Monday 28th April
  • Occupational Therapy – Monday 28th April
  • Pharmacognacy – Tuesday 29th April
  • Pharmacy – Tuesday 29th April
  • Philosophy – Wednesday 30th April
  • Physics – Wednesday 30th April
  • Physiology – Thursday 1st May
  • Physiotherapy – Thursday 1st May
  • Political Science – Thursday 1st May
  • Psychiatry – Friday 2nd May
  • Psychology – Friday 2nd May
  • Public/ Community Health  – Friday 2nd May
  • Radiography – Tuesday 6th May
  • Russian – Tuesday 6th May
  • Secretaries Office – Tuesday 6th May
  • Senior Lecturers – Wednesday 7th May
  • Senior Tutor – Wednesday 7th May
  • Social Studies – Wednesday 7th May
  • Sociology – Thursday 8th May
  • Sport – Thursday 8th May
  • Student Counselling  – Thursday 8th May
  • Students Union – Thursday 8th May
  • Surgery  – Friday 9th May
  • TAP – Friday 9th May
  • Vice Provosts Office – Friday 9th May
  • Zoology – Friday 9th May

Top-ten IT Helpdesk issues and stats February 2014

In February the IS Services Helpdesk received 3,636 queries via phone, email, walk in and web. You can see more details at

The top-ten issues reported by students and staff to the Helpdesk in February can be seen via the link below:

IS Services

Removal of ‘Keep Alive’ page for students in residences

As part of service improvement works a change was made in recent weeks to speed up the process of accessing external internet resources for for those students connected to the wired network in residences.  For such students it is now no longer necessary to use the ‘keep-alive’ web page in order to gain external internet access.  Instead the authentication details used to connect to the TCDconnect service are sufficient.

Windows RT support on TCDconnect

We are pleased to announce that students with devices running Windows RT may now register for the TCDconnect service and connect to the student Wi-Fi network.  Instructions on how to connect are available by following the link below on your Windows RT device.

Connecting Windows RT devices to the TCDconnect service

Windows 8.1 Pro support in College offices & labs

IS Services have completed testing of Windows 8.1 Pro and can confirm its compatibility with the College network and a range of core  IT systems for those connected to the College network in offices and labs, or to the staff wireless network.  Based on that we are now glad to be in the position to accept network connection requests from staff and postgrads in offices and labs who are using Windows 8.1.

IS Service can provide College staff with the installation  media for Windows 8.1 Pro on request. Installation must be carried out by the requester, with support available from IS Services limited to College network connectivity and other configuration steps outlined on the IS Services website.

It is worth noting that Windows 7 Professional remains the recommended Windows operating system for  College staff and will continue to be provided on all new Dell PCs and  Laptops.

New NAS Data Storage service offering

IS Services are pleased to announce the availability of the new NAS Data Storage service offering.  The NAS (Network Attached Storage) service allows staff and students in College to store non-sensitive data on a central network server, to provide a secure central access point to a large set of data with round-the-clock availability.

NAS data storage folders can  be connected to by approved staff and students from any computer connected to the College network and from computers connected via the staff VPN service, which allows staff to connect to the College network when off site.

NAS storage space can be requested by registered College staff.  When requesting NAS storage space you will need to determine how much storage space  is required, and for how long. You can also choose for the storage space to be backed up regularly by IS Services. The costs differ depending on your selections.

Full information on the NAS Data Storage Service is available on our website.

Wolfram summer programs

Learn Something New This Summer

Summer is just around the corner, and Wolfram has plenty of programs to keep you busy. Whether you are a high school student, graduate student, or researcher, we have a program for you! Check out our programs below so you can continue to grow your Mathematica knowledge through the summer.

Wolfram Programs

It’s time to apply for the Mathematica Summer Camp 2014. The camp is being held at Bentley University in Waltham, Massachusetts, July 6-18. Students will have the opportunity to learn Mathematica’s computing language, work with Wolfram mentors, and interact with other students with similar interests. By the end of camp, each student will have created his or her very own Mathematica program! For more information and to apply, please go

The 2014 Wolfram Science Summer School (June 29-July 18) is a chance for highly motivated individuals to get involved with research at the frontiers of science. Participants include undergraduate and graduate students, professors, industry professionals, and artists with a common interest in exploring cutting-edge ideas based on Stephen Wolfram’s book, “A New Kind of Science.” If accepted to the summer school, you will work directly with individuals in the Wolfram Science community, including Stephen Wolfram and instructors who have made contributions to NKS, Mathematica, and Wolfram|Alpha. For more information and to apply, please go here:

Mathematica-Sponsored Programs

Timberlake (Portugal) and IST (UTL) are jointly organizing a summer school with the theme: Information Security (InfoSec) Summer School using Mathematica. The course is designed for managers, data-security-conscious professionals, and PhD and final-year MSc students. The course will be taught in English.
The program will be held July 7-10 at Instituto Superior Técnico-Lisbon, Portugal. Please visit:

Hampshire College Summer Studies in Mathematics is an intensive six-week encounter with college-level mathematics for talented and highly motivated high school students. This program will be held June 29-August 9, 2014. For more information about their program, please visit:

For students age 11-14 who show high promise and love mathematics, there is Math Path Advanced Summer Camp, held this year at Mount Holyoke College in South Hadley, MA from June 29 to July 27:

We look forward to seeing you at one or more of our programs this summer. If you have any questions, please feel free to contact us at

Wolfram Education Team

Exclusive pricing for European Wolfram Technology Conference, 27-28 May

The European Wolfram Technology Conference will be taking place in Frankfurt, Germany on 27-28

Though Early Bird registration has closed on the Wolfram website, they are offering employees and students of Trinity College Dublin a special discounted price.

Receiving the discount is easy.  Type “Mathematica EBR” in the comments field of the registration form to receive the following pricing: two-day conference including conference dinner, 27-28 May: €195+VAT instead of €250+VAT.

As well, they are still seeking user talk submissions. If you have a presentation idea, please submit it here:

Green IT at TCD

Trinity Green Week 2014 was in February.  Let us tell you a little bit about how IS Services is committed to helping College meet its aims under the Sustainable Development Policy.

Over 20,000 students and staff depend on College IT services every day.  With PCs, laptops, and smart phones connected to servers 24 hours a day and 7 days a week, it’s safe to say that as our need for technology grows, so does our carbon footprint.  The question then arises: how do we become more energy efficient while also continuing to grow and change with technology to meet daily business needs?  Enter the Green Data Centre.

In March 2013, the College’s Green Data Centre was opened. Since then, existing servers and IT services have been in the process of being transferred to this energy-efficient host.  Over the next five years, IS Services and Future-Tech (partner suppliers) will work together on maintaining the data centre so that it continues to deliver reliable uninterrupted IT services to Trinity and to operate as one of the most energy efficient data centres in the world.   The delivery of the Green Data Centre will allow IS Services to provision Infrastructure as a Service (IaaS) and cloud computing for College.  IaaS provides College with an energy-efficient foundational platform to support the delivery of local centralised sustainable IT services.

The project was short-listed as a finalist for the Leadership in the Public Sector category at the Annual DatacentreDynamics EMEA Awards event.  Although the facility lost out on the winning spot, it is a major achievement to make it to the top four of such a hotly-contested category.

Watch a short video about our Green Data Centre.

Green IT is about energy efficiency and eliminating electronic waste 

Here are a few things we’re doing to be more energy efficient:

– We carry out responsible recycling of all old computing equipment and office materials
– We have moved to the use of communal multi-functional print devices
– Server virtualisation means we have reduced the amount of physical hardware used
– Power settings in College computer rooms have been optimised
– Datapac multi-function printers have been set to print on both sides by default and have a ‘scan to email’ option

The little things make a world of difference.  Here’s what you can do to be more ‘green’:

– Turn off electronics whenever they are not in use, or put your computer in sleep mode
– Print less and recycle when you do
– Manage your email and make use of online collaboration tools
– Charge your mobile phone, electronics or tablet for only as long as necessary
– Dispose computers, monitors and other electronics responsibly