IS Services Satifaction Survey & Results: What matters to you in IT

From the School of English to the School of Medicine, to Human Resources to Accommodation and Catering Services, technology can benefit and assist all areas of College. With this in mind, IS Services launched our third annual Satisfaction Survey in January 2014.

The survey was primarily to help us find out how staff and students rate the IT services in Trinity, and to give you an influential voice in shaping and prioritising our continual service improvement programme.

The complete results will be published to our website in the coming weeks.   In the meantime, please see the last page of this newsletter for a few key facts & figures from the findings.

The top three most valuable services as rated by staff and students are as follows: Staff – 1) Helpdesk, 2) wired network, 3) email and calendar;  Students – 1) Wi-Fi network, 2) MyZone email and calendar, 3) wired network.

The majority of staff mainly use the wired network in College, with 86% satisfied with the service.  The majority of students mainly use the Wi-Fi network in College with 67% of students satisfied.

92% of staff and 95% of students were satisfied with the reliability of email and calendar services.

88% of staff were satisfied with the time it took the Helpdesk to respond to their IT query. While 73% of students were satisfied with the ease with which they could get to speak to someone at the Helpdesk.

All participants could enter the survey prize draw. The prize draw winner is Danielle Bruen, a student in in the Faculty of Engineering, Mathematics and Science.

As always, the feedback will be invaluable in assisting us to improve the services we offer and we wish to thank all who took time to participate in this year’s satisfaction survey.

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