Update: Password recovery service for students

In response to a large number of student password reset queries at the Helpdesk, we launched a new service in April 2013 in which students would be able to reset their own password easily and remotely.

At the start of the 2012/2013 Academic Year, approximately 430 students contacted the Helpdesk for password help.  With the implementation of this password reset service, the Helpdesk saw a 43% reduction of password queries at the start of the 2013/2014 Academic Year.

In January 2014, there were just 91 password-related queries.  That is a reduction of 46% from January 2013.

If you’re interested in using the service, the only thing you’ll need to do right now is sign-up with your mobile phone number and, optionally, an alternative email address. The options to sign-up for the service, and to use it if you forget your password, can be found at mypassword.tcd.ie.

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