Archive for May 2014

Change to spam email filtering service for staff

On Monday, 26th May, we introduced a change in the way spam is filtered in the staff email service.  Exchange Online Protection (EOP) scans for spam emails and any messages infected with viruses that are addressed to staff ‘’ email accounts.  When the EOP service detects and identifies anything suspicious, it will place it in quarantine and will send a notification email to you to inform you of this action.  You will receive notifications daily, should there have been anything new placed in quarantine.

Within the notification email you will be able to manage any emails that have been quarantined.  This includes reviewing all quarantined emails and marking any message that has been incorrectly identified as spam.  As well, you will be able to report unwanted spam or phishing emails that arrive in your inbox.  Reporting such email is a benefit to all staff as it reduces the amount of spam or phishing emails that get through the filtering service.

The new EOP service replaces the previous service, Forefront Online Protection for Exchange (FOPE), and so the previous facility to login to your quarantine online will be discontinued in due course. This service provides a means of combatting the significant increase in the number of phishing attacks on College which we have seen recently. We are doing our part to help keep your inbox safe.

For full details on what to expect, how to manage your spam and how to report spam or phishing emails please see our Spam email filtering web page.

Vacancies for Network Access Advisors for Academic Year 2014-2015

Are you good with IT? Do you like helping people and are you good at explaining things? Are you looking for a part-time work during the Academic Year? If you answered yes to these questions then you might be just who we are looking for. We are currently recruiting Network Access Advisors, who will work part-time over the new Academic year, helping fellow students to connect their Laptops and Mobile Devices to the College Network.

For further details, including the full job specification and details on how to apply online, please visit TCD Vacancies –

The closing date for applications is 12 noon on Tuesday, 17th June 2014. We are ideally hoping to fill these positions with Trinity College registered students in the first instance.

Upgrade to Helpdesk call service

IS Services will be carrying out upgrade work on the central Helpdesk phone service on Wednesday, 4th June, between 9am – 1pm.

Staff and students will still be able phone x2000 for IT assistance, but this work might cause a disruption to the phone service queue process. We apologize for any incovenience this may cause.


Top-ten IT Helpdesk issues and stats April 2014

In April 2014, the IS Services Helpdesk received 3,266 queries via phone, email, walk in and web. You can see more details at

The top-ten issues reported by students and staff to the Helpdesk in April can be seen via the link below:

IS Services

Latest SPSS news May 2014

For those of you who use SPSS, you may be interested in news from Presidion. Please see the latest from them here:

HPRC walk-in workshop for students and research staff

High Performance Research Computing (HPRC) is hosting a walk-in workshop this Friday, 2nd May 12pm to 1pm, in Room 2.12 Lloyd Building.

Staff will be on-hand to discuss any research or IT-related topics with students and research staff who may need to avail of HPRC services. This workshop is designed to provide help and takes places in an informal setting; we have tea and light refreshments (read: tea/coffee/biscuits).

For more details see the HPRC website.