Change to spam email filtering service for staff

On Monday, 26th May, we introduced a change in the way spam is filtered in the staff email service.  Exchange Online Protection (EOP) scans for spam emails and any messages infected with viruses that are addressed to staff ‘@tcd.ie’ email accounts.  When the EOP service detects and identifies anything suspicious, it will place it in quarantine and will send a notification email to you to inform you of this action.  You will receive notifications daily, should there have been anything new placed in quarantine.

Within the notification email you will be able to manage any emails that have been quarantined.  This includes reviewing all quarantined emails and marking any message that has been incorrectly identified as spam.  As well, you will be able to report unwanted spam or phishing emails that arrive in your inbox.  Reporting such email is a benefit to all staff as it reduces the amount of spam or phishing emails that get through the filtering service.

The new EOP service replaces the previous service, Forefront Online Protection for Exchange (FOPE), and so the previous facility to login to your quarantine online will be discontinued in due course. This service provides a means of combatting the significant increase in the number of phishing attacks on College which we have seen recently. We are doing our part to help keep your inbox safe.

For full details on what to expect, how to manage your spam and how to report spam or phishing emails please see our Spam email filtering web page.

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