Improving the student experience: New Student Orientation

Significant changes were made to the way we provide information to new students during orientation week.  We moved away from classroom-based induction sessions and, in consultation with several of the Schools, we added a short IT presentation to individual School and Departmental orientations.  This allowed us access to greater numbers of new students in order to provide them with the information that they need to get started with IT in College.

Here are a few statistics:

  • We met with 7572 new students in our Induction Events
  • 17,000 New Student & TCDconnect user guides were printed with 12,300 distributed during Orientation week
  • 881 additional hours or 118 extra person days of Support (Training\TCDConnect Clinics\Information Desk) were provided in addition to normal service levels
  • Number of students registered and connected to TCDconnect by end of October 2014 was 12,735 and they had connected 21,459 devices. An additional 17% (1855) students and 36% (5993) devices connected in 2014 against the same time period in 2013.
  • Number of students who needed help and attended TCDconnect clinics was 861 (a fall of 20% on the number who attended in the same time period in 2013)

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