Staff & Students – all about IT Services in Trinity

As we start a new Academic Year IT Services would like to point out some items regarding the IT at Trinity that you might find useful.

From the start of this new Academic Year our department name has changed to ‘IT Services’ and our Helpdesk is now the ‘IT Service Desk’. Our website is available at www.tcd.ie/itservices and our email address for IT support is itservicedesk@tcd.ie. Our IT Service Desk is located in Áras an Phiarsaigh and the Getting Help section of our website has information about when we are open and how to find us.

If you are new to Trinity, or need a reminder on how to use some of the central IT services, then please visit the Getting Started section of our site. There are instructions and videos here outlining how to get started with your username and password, your Trinity email account, getting your device connected and more.

As always, it is our priority to keep you safe online. You may find it worthwhile to read through the Keeping IT Secure section of our website for practical tips on how to protect yourself from IT security threats. In particular we’d ask you to keep a close eye out for ‘phishing’ emails that ask you to ‘update,’ ‘validate,’ or ‘confirm’ your computer account information.

New for 2015/2016

From Fresher’s Week we are pleased to announce that all current students will have access to the Microsoft Office 365 ProPlus suite of software, free of charge. This includes Word, Excel, PowerPoint, Outlook and OneNote and also OneDrive which provides students with 1 Terabyte of online file storage. For more information call into the Office 365 roadshow which will be available in the foyer of the Arts building from the 21st September until the 2nd October or visit www.tcd.ie/itservices/internet/office-proplus.php

The Trinity ID app is another new service available to Trinity students. This app gives you a digital version of your Trinity ID card and can be used for identification with a select group of services in Trinity. The Trinity ID app is complementary to your Trinity ID card and has been developed as a collaboration between the Students Union, School of Computer Science & Statistics and IT Services.

Keeping Informed

To keep up-to-date throughout the Academic Year do visit the IT Services website often, as it will be regularly updated with IT service alerts, news and developments. You can also follow us on Twitter (@tcditservices) to stay informed.

We wish you all well for the coming Academic Year.

IT Services

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