Archive for October 2015

Mobility Project update

The increase in the use of mobile devices in recent years, coupled with new data-intensive styles of teaching and learning, are all driving the demand for better campus Wi-Fi.

Since March of this year IT Services, as part of the Mobility Project, has been upgrading the existing Trinity Wi-Fi service with an enhanced and expanded service, designed to meet the needs of students, staff, guests and public visitors into the future.

We are glad to report that the Mobility Project will be completed on time on 30th November 2015.  On completion the upgraded Wi-Fi service will run on the latest technology available and will be one of the largest Wi-Fi networks in the country in terms of size, complexity, density and speed.

For staff and students this will result in expanded and better-quality Wi-Fi service, meeting the increasing need for access to information and knowledge at all times.

In the early stage of the project a full redesign of Wi-Fi coverage across all College working spaces was completed.  To deliver on this design over 2,000 high-speed and high-capacity Wi-Fi access points are being installed across Trinity, and this work is now over 75% complete.

Some of the work required to deliver the items above has required physical access to all locations at the different stages of the project.  IT Services greatly appreciates the cooperation of staff and students regarding the need for multiple on-site visits and any inconvenience caused.  To complete the work further site visits will be required.

The large scale improvements being delivered as part of the Mobility Project will require tuning and refining of the Wi-Fi network in some locations following upgrade works.  Details of locations which we already know require this tuning and refining are listed on our service alerts.

We will continue to keep you updated with further developments arising from this major project.

IT Services

IT Service desk statistics and top-ten issues, September 2015

In September the IT Service Desk handled over 6,100 queries via phone, email, walk in and web. The full statistical details are available on our website at http://www.tcd.ie/itservices/improvements-projects/it-service-desk-statistics.php.

The top-ten issues reported by students and staff to the IT Service Desk in September can also be seen at http://www.tcd.ie/itservices/improvements-projects/top-ten-issues.php.

IT Services

Latest news from Presidion (SPSS), MathWorks (MATLAB), Adobe & Wolfram (Mathematica)

IT Services works closely with a range of software suppliers on behalf of Trinity students and staff.  Please see below links to some recent developments from Presidion (SPSS), MathWorks (MATLAB), Adobe and Wolfram (Mathematica):

Mac OS X El Capitan (OS X 10.11) now supported on student TCDconnect service

We’re glad to announce that Mac OS X El Capitan (OS X 10.11) is now supported on the TCDconnect service for students.  Since the release of El Capitan on 30th September, IT Services has been evaluating and testing this new operating system to ensure it is compatible with Trinity’s IT infrastructure and systems for those using the student TCDconnect service.

Some issues have been noted for those using Outlook 2011 after upgrading. If you use Outlook 2011 then it is recommended you do not upgrade until a solution is available.

If you are using this operating system and experience any issues registering for the TCDconnect service or using other Trinity IT services, please contact the IT Service Desk.

Staff and postgraduates should note that El Capitan is still being evaluated and tested for those connected to the wired network in offices and labs and the staff Wi-Fi service, and so the advice for staff and postgrads in offices and labs is not to upgrade until evaluation and testing is complete.