Archive for the ‘Apple Mac’ Category.

Support for Mac OS X El Capitan (OS X 10.11)

Mac OS X El Capitan (OS X 10.11) will be released by Apple on Wednesday, 30th September 2015 and IT Services will then begin testing this operating system in regard to its compatibility with the Trinity data network and IT systems.  Until this testing is complete we will not be able to provide support for Mac OS X El Capitan for use on the Trinity data network, either in offices and labs or on the student TCDconnect service.

With the above in mind we advise against upgrading to Mac OS X El Capitan until our testing is complete and any possible issues have been identified.

We’ll provide updates regarding testing and any further details regarding support provision.  If you need any further information please contact the IT Service Desk.

IT Services

Mac OS X 10.10 (Yosemite) support update

IS Services has now completed testing of Mac OS X Yosemite (Mac OS X 10.10) in regard to its compatibility with the College data network and IT systems.  We are pleased to announce it is now supported for use on the wired network in College offices and labs and on the staff Wi-Fi.  In a small number of cases people have experienced issues following the upgrade to Mac OS X Yosemite.  We’ve published the details of these issues to our Mac OS Support Statement web page.

Mac OS 10.10 (Yosemite) now supported on TCDconnect service

We’re glad to announce that Mac OS X 10.10 (Yosemite) is now supported on the TCDconnect service for students.  Since the release of Yosemite in late October, IS Services have evaluated and tested this new operating system to ensure it is compatible with College IT infrastructure and systems for those using the TCDconnect service.

Some Wi-Fi issues have been noted worldwide by those who have upgraded to Yosemite.  Apple have released an update (version 10.10.1) to resolve some of these issues, and so we recommend that if you are using Yosemite you run the Apple Software Update to install the latest update.

If you are using this operating system and experience any issues registering for the TCDconnect service or using College IT systems, please contact the IS Services Helpdesk.

Staff and postgraduates should note that Yosemite is still being evaluated and tested for those connected to the wired network in College offices and labs or to the staff Wi-Fi service.

Important Software Update for iPhone, iPad & iPod Touch

Apple have made available an important Software Update for anyone using an iPhone, iPad or iPod Touch.  This update fixes a potentially serious security flaw in the iOS operating system.  To download and install the Software Update go into your Settings app and then choose General and Software Update.

The new version of the staff Wi-Fi registration app is now available in the Apple App Store

The new version of the staff Wi-Fi registration app for iOS 7 (TCD Wifi Registration) is now available in the Apple App Store.

Since the release of iOS 7, it was necessary for IS Services to manually register those staff members using the staff Wi-Fi registration app on their device.  This new version of the app will allow staff using iOS 7 to register their iPhone/iPad/iPod Touch.

If you need to register for this service, then getting the new version of the app is simple and as easy as updating other apps on your iPhone, iPad or iPod touch.  Pop into the Apple App Store, check the updates section, find the TCD Wifi Registration app and press update.   Or, if you don’t already have the app, then simply search for TCD Wifi Registration and install.  This will put the latest version of the app on your device.

This update is part of a programme of on-going service improvement works undertaken by IS Services.  If you have any questions or need any assistance, please feel free to be in touch with us (helpdesk@tcd.ie or 01 896 2000).

McAfee Endpoint Protection 2.1 for Apple Mac OS 10.7 and later

We are writing with news for those staff and students using Macs on the College network that we are upgrading and adding to the McAfee anti-malware software.

As part of the College IT Security policy, this software is required for connection to the College network and operates using something called ePolicy Orchestrator which is now available for upgrade for Mac operating systems.

The advantage of this upgrade includes automatic security updates so that you don’t have to worry about manually updating your computer.  As well, IS Services will now be able to centrally manage changes so that if any changes to the software are required, we can apply them to all machines at the same time.

We are asking those running Mac OX 10.7 or higher to take a few moments to install this upgraded anti-malware package.  Advice and instructions on upgrading can be found here: http://isservices.tcd.ie/security/mcafee_security_mac_2.1.php

If you have any questions or need any assistance, then we are happy to help.  You can contact us by email (helpdesk@tcd.ie) or by calling us (01 896 2000).

 

Mac OS X Mavericks (Mac OS X 10.9) is now supported

As part of on-going service improvement works, IS Services have now completed testing of Mac OS X Mavericks (Mac OS X 10.9) in regard to its compatibility with the College data network and IT systems.  We are pleased to announce it is now supported for use on the College network and in College offices and labs.

Windows 8.1 and Mac OS X Mavericks (10.9) now supported on the TCDconnect service

Mac OS X 10.9 (Mavericks) and Microsoft Windows 8.1 are now recognised when registering for the student TCDconnect service.  Since the release of these operating systems earlier this term, IS Services have evaluated and tested them to ensure they are compatible with College IT infrastructure and systems for those using the TCDconnect service.

If you are using these operating systems and experience any issues registering for the TCDconnect service or using College IT systems when connected to the TCDconnect service then please contact the IS Services Helpdesk.

Staff and postgraduates should note that these operating systems are still being evaluated for compatibility for those connected to the network in College offices and labs, and the staff wireless network.

IS Services

Support for Mac OS X Mavericks (OS X 10.9)

First Posted on 14th October 2013, Updated on 1st November 2013

Mac OS X Mavericks (OS X 10.9) was released by Apple on 22nd October 2013 and IS Services are testing this operating system in regard to its compatibility with the College data network and IT systems.  For this reason Mac OS X Mavericks is not currently supported by IS Services for use on the College data network, either in College offices and labs or on the TCDconnect service.

In particular we advise against staff upgrading to Mac OS X Mavericks until our testing is complete and any possible issues have been identified.  An issue with Outlook following the upgrade has already been identified which can lead to the loss of email data. We are also aware of issues with Western Digital software used with their external hard disks, which can result in data loss.

We’ll provide updates here regarding testing and any further details regarding support provision.  If you need any further information please contact the IS Services Helpdesk.

IS Services

End of support for Mac OS X 10.3, 10.4 & 10.5 in College offices & labs

Back in June we highlighted an upcoming change in the support we provide for those with Mac computers running Mac OS X 10.3, 10.4 and 10.5 in offices and labs or on the staff wireless network.

As Apple has discontinued support for certain older versions of Mac OS X, IS Services has expanded available support for newer Apple operating systems, and is in process of greatly reducing the available support for the older versions listed above.

From 31st August 2013, IS Services are no longer able to provide full support or accept new network connections for these versions of Mac OS X.

If your computer is running one of these older versions, then please visit our FAQ for advice on what to do in relation to upgrading or replacing your Apple Mac.  Please also note that the IS Services Helpdesk is always on-hand for anyone seeking additional advice.