Archive for the ‘Apple Mac’ Category.

Notice for staff and postgrads running Mac OS X 10.3, 10.4, 10.5

We are writing to notify you of an upcoming change that will affect those connected to the College network with Mac computers running Mac OS X 10.3, 10.4 and 10.5 in offices and labs or on the staff wireless network.

As Apple has discontinued support for certain older versions of Mac OS X, IS Services has expanded available support for newer Apple operating systems, and is in process of greatly reducing the available support for the older versions listed above.

From 31st August 2013, IS Services will no longer be able to provide full support or accept new network connections for these versions of Mac OS X.

If your computer is running one of these older versions, then please visit our FAQ for advice on what to do in relation to upgrading or replacing your Apple Mac.  Please also note that the IS Services Helpdesk is always on-hand for anyone seeking additional advice.

Compu b have been appointed as preferred supplier of Apple products

A College-wide tender was run by the Procurement Office with the assistance of IS Services in search of a preferred supplier of Apple products (Macs and iPads) for College.  We are pleased to announce that Compu b have been appointed.  Please see the Procurement Office website for details.

Mac OS 10.8 now supported by IS Services

Mac OS 10.8 is now supported on the College network in College offices and labs for a broad range of applications.

Please note that Cisco VPN solution and Check Point disc encryption are currently unavailabe on the Mac OS 10.8 platform.  IS Services are in the process of investigatingn and testing possible solutions for these two services.  Check our webpages for updates.

IS Services

Mac OS X 10.8 (Mountain Lion) now supported on TCDconnect service

Mac OS X 10.8 (Mountain Lion) is now recognised when registering for the TCDconnect service.  Since the release of this OS, IS Services have evaluated and tested this new operating system to ensure it is compatible with College IT infrastructure and systems for those using the TCDconnect service.

If you are using this OS and experience any issues registering for the TCDconnect service or using College IT systems after registration, please contact the IS Services Helpdesk

Staff and postgraduates should note that Mac OS X 10.8 is still being evaluated for compatibility for those connected to the network in College offices and labs.  Further information on this topic.

IS Services

Mac OS 10.8 (Mountain Lion) – Release and evaluation

Apple have released their latest operating system, Mountain Lion (Mac OS X 10.8). IS Services are evaluating and testing this new operating system to ensure it is compatible with College IT infrastructure and systems. Once this evaluation phase is successfully completed, IS Services will be in a position to provide a range of support for this operating system.

IS Services would request for the time being that users do not yet upgrade to Mac OS X 10.8, until it has been confirmed that it is compatible with College IT infrastructure and systems.

IS Services

MS Office 2011 (Mac) – stable update to Service Pack 2 released

MS Office

Update, 2nd May 2012

Microsoft have released an updated version of Service Pack 2 for Office 2011 on the Mac which has resolved possible earlier issues with Outlook 2011 following the installation of the Service Pack.  IS Services now recommend Office 2011 users can safely install this service pack.  Further details from Microsoft are at

IS Services

Apple Mac OS X 10.7 Lion – IS Services Support Statement

Apple released the latest version of their operating system, Apple Mac OS X 10.7 Lion, on July 20th 2011.

IS Services has completed a comprehensive test plan of the relevant applications and services associated with this operating system. IS Services will begin to provide support for this operating system from Monday, September 12th 2011

For the lastest information please see the full IS Services support statement regarding Mac OS 10.7.