Archive for the ‘MyZone (student email)’ Category.

Students can now personalise their MyZone with themes

Whether you want to differentiate between inboxes or simply want a bit more colour, your MyZone/Gmail can now be customized with your own personal touch.

Here’s what to do:

1) Open MyZone
2) Click the gear in the top right
3) Select Themes

It’s that easy.

For more information and support on how to set the theme to your MyZone, please see the following article from Google: https://support.google.com/mail/answer/112508?hl=en

Google+ is now available for your College MyZone account

We’re pleased to inform you that Google+ is now available for your College MyZone account.  Google+ is a social media tool that introduces new ways to connect and communicate with each other.

Joining Google+

To use Google+ you need to join and create your Google+ Profile. Make sure to join using the name you’re commonly known by. Learn more  

Join at plus.google.com

Feature highlights

  • Google+ Profiles: Create a profile with information about yourself. For example, you can add information about your classes, campus activities or groups, projects and expertise. You can choose which information is visible to others inside or outside TCD. The only exception is your name, which is always publicly visible. Learn more about Google+ Profiles.
  • Circles: Share information with specific people by organising your contacts into circles. For example, create circles for friends, classmates, courses, projects or special-interest groups on campus. Learn more about circles.
  • Hangouts: Connect and communicate in multi-way video rooms called hangouts. Hangouts provide screen sharing and integrate with Google Docs, Sheets, and Slides for collaborative editing. When you start or join your first hangout, you’ll be prompted to install the Google Voice and Video Chat plug-in for your web browser. You’ll also need to connect a webcam and use a computer microphone (preferably a headset). Learn more about hangouts.
  • Picasa Web Albums: Because Google+ uses Picasa Web Albums for photo sharing, we’ve also turned on this service for your Google Apps account. When you share photos, they’re stored in Picasa Web Albums, which you can access at picasaweb.google.com
  • Mobile access: You can use Google+ on mobile devices, using either a native app or a mobile web browser. Learn more

Important reminder

  • Because you’re signing up for Google+ with your @tcd.ie email address the College’s Policies, in particular the Social Networking and Social Media Policy, apply to Google+ usage.

 

If you have questions or need help with Google+ then make sure you check out these Google+ resources:

Update: Password recovery service for students

In response to a large number of student password reset queries at the Helpdesk, we launched a new service in April 2013 in which students would be able to reset their own password easily and remotely.

At the start of the 2012/2013 Academic Year, approximately 430 students contacted the Helpdesk for password help.  With the implementation of this password reset service, the Helpdesk saw a 43% reduction of password queries at the start of the 2013/2014 Academic Year.

In January 2014, there were just 91 password-related queries.  That is a reduction of 46% from January 2013.

If you’re interested in using the service, the only thing you’ll need to do right now is sign-up with your mobile phone number and, optionally, an alternative email address. The options to sign-up for the service, and to use it if you forget your password, can be found at mypassword.tcd.ie.

A recent change to the MyZone ‘sign in’ page

Your MyZone ‘sign in’ page might look different these days. This is due to a recent change that Google has made to all of their ‘sign in’ pages.

Mostly, this means that you will now need to sign in with your full email address, i.e., username@tcd.ie.

Introducing the new Service Status page for IS Services

 

We are writing to introduce the new Service Status page for IS Services.  On this page, you will find the latest news on the status of key IT services and systems within College.

Check this page for the status of the following IT services: student & staff email, TCDconnect, the wired network, Staff Wi-Fi, internet access to external sites, the College webserver, TCD web-based systems, and student printing.

You can find the Service Status page here: http://isservices.tcd.ie/status/

Additional information and up-coming service alerts can be found in the ‘Alerts’ section of the IS Services website or through the IS Services Twitter page.

 

MyZone & Internet Explorer support from Google

MyZone Students should be aware that Google, providers of the student MyZone email service, will only provide support for the two latest versions of Microsoft Internet Explorer.

IE 10 launches on Friday, 26th October 2012, and as a result Google will discontinue support for IE 8 shortly afterwards.

If students encounter any difficulty using MyZone on IE 8, we advise that they use the lastest version of Mozilla Firefox or Google Chrome.

IS Services

New ‘set password’ page for MyZone & network login

Students can now set their MyZone password and network login password to be the same, via a new webpage.  This new page can be reached via the ‘Set Password’ link on the MyZone ‘sign in’ page, as shown in the image to the left.

After clicking this ‘Set Password’ link, you will be asked to enter your username and current network login password.  You are then brought to the new page that allows you set both passwords to be the same.

You can still have separate passwords for MyZone and network login by using TCD Password Manager to set a separate network login password.

IS Services

New MyZone features – AdSense, YouTube & Drive

MyZone

IS Services is pleased to announce that the following features have been enabled for all College students using MyZone.  Note that the introduction of these features is being carried out on a phased basis over the next 24 hours, so you may not yet see them in your MyZone account:

  • AdSense – a feature that you can integrate into your own website and manage via their MyZone account
  • YouTube – you can use your MyZone account to login to YouTube

Additionally Google are making the new Drive feature available and this is currently being introduced on a phased basis to all MyZone users. Drive effectively replaces the Documents feature and allows you sync with your MyZone storage from a desktop computer or mobile device. Further details on this feature will be published in the near future.

For help and support for any of these features please refer to the Google Help web pages. The IS Services Helpdesk cannot provide assistance for these applications.

IS Services

New MyZone features enabled – News, Reader, Maps & Translate

MyZone

 

IS Services is pleased to announce that the following features have been enabled for all College students using MyZone.  Note that the introduction of these features is being carried out on a phased basis over the next 24 hours, so you may not yet see them in your MyZone account:

  • Google News – a computer-generated news site that aggregates headlines from news sources worldwide
  • Google Reader – an easy way to keep up to date with new content on your favourite news sites and blogs
  • Google Maps – a service offering powerful, user-friendly mapping technology and local business information
  • Google Translate – an online language translation service instantly translates text and web pages

For help and support for any of these features please refer to the Google Help web pages. The IS Services Helpdesk cannot provide assistance for these applications.

IS Services

MyZone – new look

MyZoneGoogle has started to roll out changes to the look of the MyZone Google Apps interface which College students use to access email, calendar and document creation and storage. Students can get all the information needed to make a smooth transition to the new look at http://learn.googleapps.com/new-look.

Note, for a limited time, students can switch back to the old interface for MyZone email, but the new look will become permanent soon.

IS Services Helpdesk