Archive for the ‘Internet Services’ Category.

Free copies of Microsoft Office 365 for Trinity students

IT Services is pleased to be able to offer all current Trinity students the Microsoft Office 365 ProPlus suite of software, free of charge.

From 21st September 2015, Office 365 ProPlus allows each Trinity student to install Microsoft Office on up to five PCs or Macs, as well as five tablets/mobile devices (including iPads) and also access Office mobile applications on iPhone and Android phones.

Applications available include Word, Excel, PowerPoint, Outlook and OneNote. Office 365 also includes OneDrive which provides students with 1 Terabyte of online file storage.

IT Services have collaborated with Microsoft to give you access to Office 365 using your Trinity login details so there are no additional usernames or passwords to remember.

For more information visit or call into the Office 365 roadshow which will be available in the foyer of the Arts building from the 21st of September until the 2nd of October.

IT Services

Trial access to Steam service




Access to Steam has been enabled on Trinity staff and student wired and Wi-Fi networks for a 6-month trial period up to December 2015.  Steam is an internet service providing central management for the installation and automatic updates of games, as well as certain social gaming features.  More information on services available from Steam can be found at

This trial service will allow outbound internet traffic to Steam, but will not permit inbound traffic that would be required for game hosting, for example.

As this is a trial service IS Services are not in a position to provide support for any issues encountered using the Steam service.

Cloud Computing Policy

Cloud computing is a term used to describe IT offerings which can be purchased as a service and used across the internet. These services offer convenience and flexibility; however the processes involved in correctly procuring and evaluating cloud services can be complex and subject to legal, ethical and policy compliance requirements.

That is why to help meet the challenges of adopting this new technology IS Services have developed policy and guidelines to assist College in the selection and use of cloud services.  The guidelines include a checklist to be used by anyone considering a cloud computing service for all or part of their official College work.

The checklist addresses the following:
– Stakeholder and institutional requirements  – deals with the service and the implications of its use for the College.
– Vendor considerations – outlines issues to be considered in relation to the vendor offering the service.
– Data issues – deals with College data and the implications of its use, considers if the cloud solution justifies the risk of processing data offsite and the   possible costs of security audits.  For sensitive data a College hosted system may offer cost savings in the long term.
– Payments details
– Support arrangements
– Exit strategy – clarifies what happens when the cloud service ends.

So if you are already using, or are planning in the future to start using, a cloud computing solution then please review the Cloud Computing Policy and Guidelines.

TCD PeopleFinder redesign & improvements

The TCD PeopleFinder service ( allows people to search for the contact details of TCD staff.  Over the past few months work has been underway to redesign and improve the service and the new interface will be made live on the morning of Tuesday, 7th October 2014. 

The new design provides several major performance improvements, provides for greater service uptime and features responsive design for ease of use on mobile devices.  There will also be new functionality including the ability to search by phone extension or job title as well as a publications search. 

Should you have any difficulties in using the upgraded service please contact the IS Services Helpdesk.


Guest Wi-Fi service upgrade

At the start of May 2014, we introduced an application upgrade to the Guest Wi-Fi service which purges expired accounts from the system which improves performance for creating new accounts.


Vulnerability affecting all versions of Internet explorer

A serious vulnerability affecting all versions of Internet explorer has been identified.

There are likely to be out of schedule patches released which we should keep an eye on and apply as soon as they become available.  Note there will not be patches for XP.

The vulnerabilities are potentially so serious that the UK and US governments are recommending that organisations stop using Internet Explorer completely until patches are available

More information and some text we could potentially use is at

Support for Google Chrome

We are happy to announce that we have added Google Chrome to our list of supported web browsers.  This means that Google Chrome will be included during the testing of new web-based services and that relevant support documentation will be provided when required.  Please see our website for further details on our list of supported web browsers.

News from Google: End of support for Internet Explorer 9

Please be advised of news from Google:

We would like to remind you of the Google Apps browser support policy, the set of guidelines for Google Apps services interoperability support. We support the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available) as well as the current and prior major release of Firefox, Internet Explorer and Safari on a rolling basis. Each time a new version of one of these browsers is released, we begin supporting the update and stop supporting the third-oldest version.

Google’s test plans have been adjusted to now stop all testing and engineering work related to Internet Explorer 9 (IE9), as Internet Explorer 11 (IE11) was released on 17 October 2013. End users who access Gmail and other Google Apps services from an unsupported browser will be notified within the next few weeks through an in-product notification message or an interstitial pages with information about modern browsers and how to upgrade to them.

Editions included: 
Google Apps for Business, Education, and Government

For more information:

New Password Recovery Service for students –

As part of continual service improvement works, we’re pleased to announce the availability of the new Password Recovery Service for students, as advertised by email earlier in the year.  If you ever forget your password, this service will enable you to change it easily and remotely by visiting With this service, you will be able to change your network login and MyZone password from anywhere, through a web browser, have details sent to your mobile phone and confirmation emails sent to an email address of your choice.

This new service is optional, and if you have not signed up already we strongly encourage you to do so.  Signing up for this service now will save you any undue delay in the event of you forgetting your password, as it would save you a trip to the IS Services Helpdesk. If you’re interested in using the service, the only thing you’ll need to do right now is sign-up with your mobile phone number and, optionally, an alternative email address. The options to sign-up for the service, and to use it if you forget your password, can be found at

If, at a later point, you wish to sign up with a different mobile phone number, simply sign-up once more at and your details will be updated.

IS Services

Introducing the new Service Status page for IS Services


We are writing to introduce the new Service Status page for IS Services.  On this page, you will find the latest news on the status of key IT services and systems within College.

Check this page for the status of the following IT services: student & staff email, TCDconnect, the wired network, Staff Wi-Fi, internet access to external sites, the College webserver, TCD web-based systems, and student printing.

You can find the Service Status page here:

Additional information and up-coming service alerts can be found in the ‘Alerts’ section of the IS Services website or through the IS Services Twitter page.