Archive for the ‘Network Services’ Category.

Mobility Project update

The increase in the use of mobile devices in recent years, coupled with new data-intensive styles of teaching and learning, are all driving the demand for better campus Wi-Fi.

Since March of this year IT Services, as part of the Mobility Project, has been upgrading the existing Trinity Wi-Fi service with an enhanced and expanded service, designed to meet the needs of students, staff, guests and public visitors into the future.

We are glad to report that the Mobility Project will be completed on time on 30th November 2015.  On completion the upgraded Wi-Fi service will run on the latest technology available and will be one of the largest Wi-Fi networks in the country in terms of size, complexity, density and speed.

For staff and students this will result in expanded and better-quality Wi-Fi service, meeting the increasing need for access to information and knowledge at all times.

In the early stage of the project a full redesign of Wi-Fi coverage across all College working spaces was completed.  To deliver on this design over 2,000 high-speed and high-capacity Wi-Fi access points are being installed across Trinity, and this work is now over 75% complete.

Some of the work required to deliver the items above has required physical access to all locations at the different stages of the project.  IT Services greatly appreciates the cooperation of staff and students regarding the need for multiple on-site visits and any inconvenience caused.  To complete the work further site visits will be required.

The large scale improvements being delivered as part of the Mobility Project will require tuning and refining of the Wi-Fi network in some locations following upgrade works.  Details of locations which we already know require this tuning and refining are listed on our service alerts.

We will continue to keep you updated with further developments arising from this major project.

IT Services

Mac OS X El Capitan (OS X 10.11) now supported on student TCDconnect service

We’re glad to announce that Mac OS X El Capitan (OS X 10.11) is now supported on the TCDconnect service for students.  Since the release of El Capitan on 30th September, IT Services has been evaluating and testing this new operating system to ensure it is compatible with Trinity’s IT infrastructure and systems for those using the student TCDconnect service.

Some issues have been noted for those using Outlook 2011 after upgrading. If you use Outlook 2011 then it is recommended you do not upgrade until a solution is available.

If you are using this operating system and experience any issues registering for the TCDconnect service or using other Trinity IT services, please contact the IT Service Desk.

Staff and postgraduates should note that El Capitan is still being evaluated and tested for those connected to the wired network in offices and labs and the staff Wi-Fi service, and so the advice for staff and postgrads in offices and labs is not to upgrade until evaluation and testing is complete.

Support for Mac OS X El Capitan (OS X 10.11)

Mac OS X El Capitan (OS X 10.11) will be released by Apple on Wednesday, 30th September 2015 and IT Services will then begin testing this operating system in regard to its compatibility with the Trinity data network and IT systems.  Until this testing is complete we will not be able to provide support for Mac OS X El Capitan for use on the Trinity data network, either in offices and labs or on the student TCDconnect service.

With the above in mind we advise against upgrading to Mac OS X El Capitan until our testing is complete and any possible issues have been identified.

We’ll provide updates regarding testing and any further details regarding support provision.  If you need any further information please contact the IT Service Desk.

IT Services

Windows 10 now supported on the student TCDconnect service

We have completed testing Windows 10 on the student TCDconnect service and it is now possible to register devices running Windows 10, meaning students can connect such devices to the student Wi-Fi or wired networks.

To connect your Windows 10 device to TCDconnect you will need to have the latest security updates and a supported antivirus application, such as Windows Defender which comes already installed on Windows 10. When you are registering your device you will be provided with steps to update Windows if necessary. If you need any assistance with the process you can book into a Network Clinic. Please see our TCDconnect web pages for more information.

Devices running Windows 10 cannot yet be connected to the staff Wi-Fi network or the wired data network in Trinity offices and labs.  We are currently testing this new operating system for compatibility with our business applications, systems and networks and to ensure it will meet our IT security standards.

Trial access to Steam service

Steam

 

 

Access to Steam has been enabled on Trinity staff and student wired and Wi-Fi networks for a 6-month trial period up to December 2015.  Steam is an internet service providing central management for the installation and automatic updates of games, as well as certain social gaming features.  More information on services available from Steam can be found at www.steampowered.com.

This trial service will allow outbound internet traffic to Steam, but will not permit inbound traffic that would be required for game hosting, for example.

As this is a trial service IS Services are not in a position to provide support for any issues encountered using the Steam service.

Bitdefender, Sophos and Trend Micro now recognised by TCDconnect service

Three new anti-virus applications are now recognised by the student TCDconnect service when registering a Windows PC: Bitdefender, Sophos and Trend Micro.  This further broadens the range of supported anti-virus applications for those connecting their Windows PCs to the TCDconnect service, retaining the high-security aspect of the service.  See our web pages for a full list of recognised anti-virus software.

If you are using any of the listed anti-virus products and experience any issues registering your computer for the TCDconnect service, please book into a network clinic.

IS Services

BullGuard AntiVirus now recognised by the TCDconnect service

BullGuard AntiVirus is now recognised by the student TCDconnect service when registering a Windows PC.  This broadens the range of supported anti-virus applications for those connecting their Windows PCs to the TCDconnect service, retaining the high security aspect of the service.  See our web pages for a full list of recognised anti-virus software.

If you are using BullGuard AntiVirus and experience any issues registering your computer for the TCDconnect service, please book into a network clinic.

IS Services

ESET NOD32 anti-virus software is now recognised on the TCDconnect service

ESET NOD32 is now recognised by the TCDconnect service during the registration and scanning process. This broadens the range of supported anti-virus applications for those connecting to the TCDconnect service, while retaining the high security aspect of the service.  See our web pages for a full list of recognised anti-virus software.

If you are using ESET NOD32 and experience any issues registering for the TCDconnect service, please book into a network clinic.

IS Services

Update: College Mobility project (February 2015)

Following on from the completion of the design stage, a public procurement tender was released to select a vendor to supply and build the new Wi-Fi network which will comprise about 2,000 high performance Wi-Fi access points and associated infrastructure. The successful vendor has been selected and the new build stage will commence subject to governance approval and contract.

What happens next …

The vendor will require a four week lead time, after which the central resilient core of the new network will be commissioned and installed.  

We will develop a build-out schedule for high priority areas, such as student residences without Wi-Fi, and the schedule will be made available to the relevant areas for approval.  

We will make all efforts possible to avoid disruption due to these works during the revision and examinations period.

Mac OS X 10.10 (Yosemite) support update

IS Services has now completed testing of Mac OS X Yosemite (Mac OS X 10.10) in regard to its compatibility with the College data network and IT systems.  We are pleased to announce it is now supported for use on the wired network in College offices and labs and on the staff Wi-Fi.  In a small number of cases people have experienced issues following the upgrade to Mac OS X Yosemite.  We’ve published the details of these issues to our Mac OS Support Statement web page.