Archive for the ‘TCDconnect’ Category.

Mac OS X El Capitan (OS X 10.11) now supported on student TCDconnect service

We’re glad to announce that Mac OS X El Capitan (OS X 10.11) is now supported on the TCDconnect service for students.  Since the release of El Capitan on 30th September, IT Services has been evaluating and testing this new operating system to ensure it is compatible with Trinity’s IT infrastructure and systems for those using the student TCDconnect service.

Some issues have been noted for those using Outlook 2011 after upgrading. If you use Outlook 2011 then it is recommended you do not upgrade until a solution is available.

If you are using this operating system and experience any issues registering for the TCDconnect service or using other Trinity IT services, please contact the IT Service Desk.

Staff and postgraduates should note that El Capitan is still being evaluated and tested for those connected to the wired network in offices and labs and the staff Wi-Fi service, and so the advice for staff and postgrads in offices and labs is not to upgrade until evaluation and testing is complete.

Support for Mac OS X El Capitan (OS X 10.11)

Mac OS X El Capitan (OS X 10.11) will be released by Apple on Wednesday, 30th September 2015 and IT Services will then begin testing this operating system in regard to its compatibility with the Trinity data network and IT systems.  Until this testing is complete we will not be able to provide support for Mac OS X El Capitan for use on the Trinity data network, either in offices and labs or on the student TCDconnect service.

With the above in mind we advise against upgrading to Mac OS X El Capitan until our testing is complete and any possible issues have been identified.

We’ll provide updates regarding testing and any further details regarding support provision.  If you need any further information please contact the IT Service Desk.

IT Services

Windows 10 now supported on the student TCDconnect service

We have completed testing Windows 10 on the student TCDconnect service and it is now possible to register devices running Windows 10, meaning students can connect such devices to the student Wi-Fi or wired networks.

To connect your Windows 10 device to TCDconnect you will need to have the latest security updates and a supported antivirus application, such as Windows Defender which comes already installed on Windows 10. When you are registering your device you will be provided with steps to update Windows if necessary. If you need any assistance with the process you can book into a Network Clinic. Please see our TCDconnect web pages for more information.

Devices running Windows 10 cannot yet be connected to the staff Wi-Fi network or the wired data network in Trinity offices and labs.  We are currently testing this new operating system for compatibility with our business applications, systems and networks and to ensure it will meet our IT security standards.

Trial access to Steam service

Steam

 

 

Access to Steam has been enabled on Trinity staff and student wired and Wi-Fi networks for a 6-month trial period up to December 2015.  Steam is an internet service providing central management for the installation and automatic updates of games, as well as certain social gaming features.  More information on services available from Steam can be found at www.steampowered.com.

This trial service will allow outbound internet traffic to Steam, but will not permit inbound traffic that would be required for game hosting, for example.

As this is a trial service IS Services are not in a position to provide support for any issues encountered using the Steam service.

Bitdefender, Sophos and Trend Micro now recognised by TCDconnect service

Three new anti-virus applications are now recognised by the student TCDconnect service when registering a Windows PC: Bitdefender, Sophos and Trend Micro.  This further broadens the range of supported anti-virus applications for those connecting their Windows PCs to the TCDconnect service, retaining the high-security aspect of the service.  See our web pages for a full list of recognised anti-virus software.

If you are using any of the listed anti-virus products and experience any issues registering your computer for the TCDconnect service, please book into a network clinic.

IS Services

BullGuard AntiVirus now recognised by the TCDconnect service

BullGuard AntiVirus is now recognised by the student TCDconnect service when registering a Windows PC.  This broadens the range of supported anti-virus applications for those connecting their Windows PCs to the TCDconnect service, retaining the high security aspect of the service.  See our web pages for a full list of recognised anti-virus software.

If you are using BullGuard AntiVirus and experience any issues registering your computer for the TCDconnect service, please book into a network clinic.

IS Services

ESET NOD32 anti-virus software is now recognised on the TCDconnect service

ESET NOD32 is now recognised by the TCDconnect service during the registration and scanning process. This broadens the range of supported anti-virus applications for those connecting to the TCDconnect service, while retaining the high security aspect of the service.  See our web pages for a full list of recognised anti-virus software.

If you are using ESET NOD32 and experience any issues registering for the TCDconnect service, please book into a network clinic.

IS Services

Kindle support on the TCDconnect service

We are pleased to announce that students with Kindle devices may now register for the TCDconnect service and connect to the student Wi-Fi network.  Instructions on how to connect are available by following the link below.

Connecting Kindle devices to the TCDconnect service

Mac OS 10.10 (Yosemite) now supported on TCDconnect service

We’re glad to announce that Mac OS X 10.10 (Yosemite) is now supported on the TCDconnect service for students.  Since the release of Yosemite in late October, IS Services have evaluated and tested this new operating system to ensure it is compatible with College IT infrastructure and systems for those using the TCDconnect service.

Some Wi-Fi issues have been noted worldwide by those who have upgraded to Yosemite.  Apple have released an update (version 10.10.1) to resolve some of these issues, and so we recommend that if you are using Yosemite you run the Apple Software Update to install the latest update.

If you are using this operating system and experience any issues registering for the TCDconnect service or using College IT systems, please contact the IS Services Helpdesk.

Staff and postgraduates should note that Yosemite is still being evaluated and tested for those connected to the wired network in College offices and labs or to the staff Wi-Fi service.

McAfee home versions support now available for TCDconnect service

We are happy to announce that we have added the following home versions of McAfee Anti-Virus software to our list of supported anti-virus software for the TCDconnect service:

  • McAfee Antivirus
  • McAfee Antivirus Plus 2013*
  • McAfee Home
  • McAfee Internet Security
  • McAfee LiveSafe 2013*
  • McAfee Security Center 2013*
  • McAfee Total Protection 2013*

*McAfee have just released the 2014/2015 versions of Anitivirus Plus, LiveSafe, Security Center and Total Protection. These latest versions are not yet supported on the TCDconnect service. Support will be added as soon as it becomes available from our suppliers. Microsoft Security Essentials is provided as a download during registration as an alternative until support for these new versions is available.