Archive for the ‘Projects & Development’ Category.

IS Services Key Performance Indicators (KPIs)

IS Services are pleased to make available a set of Key Performance Indicators (KPIs) which will be updated on a monthly basis.  KPIs are used as a measure of performance in different areas, for example measuring the availability of the staff email service in College or the amount of viruses being detected and deleted with no impact on the end user.

For full details please see our IS Services Key Performance Indicators web page.

IS Services Helpdesk

Introducing the IS Services PMO (Programme Management Office)

PoliciesIn early 2009, IS Services created a Programme Management Office (PMO) in order to optimise IS Services project management, governance and quality assurance. A project management framework was designed and a PMO was put in place. IS Services Project Managers have been reporting on all project work to the PMO on a fortnightly basis since March 2009. A full-time PMO Programme Manager was appointed in July 2010.

Please follow the relevant links below for further information briefly covering the core concepts of the role of a PMO, the specifics of the IS Services PMO, who the staff are and how the Project Management Framework is helping to improve project management and delivery within the department.

Further Information:

New Disk Encryption Service

IS Services is pleased to announce the launch of a new Disk Encryption service for College-owned computers.

This service will encrypt the computer’s hard disk where the operating system, applications and data files are stored. This ensures that, if your computer is stolen or lost, sensitive or confidential College data is still secure and cannot be accessed by third parties.

IS Services can provision an audit trail confirming that the computer was 100% encrypted for the end user at the time it was stolen or lost.

Further details of this new service can be found at

IS Services Helpdesk

IS Services’ Vision for Enterprise Architecture

IS Services is committed to the development of an enterprise architecture to underpin the College eStrategy. This architecture will provide the framework for the communication, interpretation and implementation of the College’s objectives and will enable the evolution of a strongly aligned IT environment. We have now published our Vision for Enterprise Architecture.