Archive for the ‘Service improvement’ Category.

We have launched a new News and Events section on our website

We will no longer be posting updates to this blog.  For the latest news and information coming from IT Services, please visit our new News & Events section


Mobility Project update

The increase in the use of mobile devices in recent years, coupled with new data-intensive styles of teaching and learning, are all driving the demand for better campus Wi-Fi.

Since March of this year IT Services, as part of the Mobility Project, has been upgrading the existing Trinity Wi-Fi service with an enhanced and expanded service, designed to meet the needs of students, staff, guests and public visitors into the future.

We are glad to report that the Mobility Project will be completed on time on 30th November 2015.  On completion the upgraded Wi-Fi service will run on the latest technology available and will be one of the largest Wi-Fi networks in the country in terms of size, complexity, density and speed.

For staff and students this will result in expanded and better-quality Wi-Fi service, meeting the increasing need for access to information and knowledge at all times.

In the early stage of the project a full redesign of Wi-Fi coverage across all College working spaces was completed.  To deliver on this design over 2,000 high-speed and high-capacity Wi-Fi access points are being installed across Trinity, and this work is now over 75% complete.

Some of the work required to deliver the items above has required physical access to all locations at the different stages of the project.  IT Services greatly appreciates the cooperation of staff and students regarding the need for multiple on-site visits and any inconvenience caused.  To complete the work further site visits will be required.

The large scale improvements being delivered as part of the Mobility Project will require tuning and refining of the Wi-Fi network in some locations following upgrade works.  Details of locations which we already know require this tuning and refining are listed on our service alerts.

We will continue to keep you updated with further developments arising from this major project.

IT Services

Mac OS X El Capitan (OS X 10.11) now supported on student TCDconnect service

We’re glad to announce that Mac OS X El Capitan (OS X 10.11) is now supported on the TCDconnect service for students.  Since the release of El Capitan on 30th September, IT Services has been evaluating and testing this new operating system to ensure it is compatible with Trinity’s IT infrastructure and systems for those using the student TCDconnect service.

Some issues have been noted for those using Outlook 2011 after upgrading. If you use Outlook 2011 then it is recommended you do not upgrade until a solution is available.

If you are using this operating system and experience any issues registering for the TCDconnect service or using other Trinity IT services, please contact the IT Service Desk.

Staff and postgraduates should note that El Capitan is still being evaluated and tested for those connected to the wired network in offices and labs and the staff Wi-Fi service, and so the advice for staff and postgrads in offices and labs is not to upgrade until evaluation and testing is complete.

IT Service Desk statistics & top-20 issues for 2014-15

From the beginning of September 2014 to the end of August 2015 the IT Service Desk handled over 41,000 queries from Trinity staff and students.  This represents a reduction of 6% in total queries from the previous academic year.  A full breakdown of the figures can be seen on our IT Service Desk Statistics page.

We have also published a top-20 issues list for staff and students for the 2014-15 academic year.

Staff & Students – all about IT Services in Trinity

As we start a new Academic Year IT Services would like to point out some items regarding the IT at Trinity that you might find useful.

From the start of this new Academic Year our department name has changed to ‘IT Services’ and our Helpdesk is now the ‘IT Service Desk’. Our website is available at and our email address for IT support is Our IT Service Desk is located in Áras an Phiarsaigh and the Getting Help section of our website has information about when we are open and how to find us.

If you are new to Trinity, or need a reminder on how to use some of the central IT services, then please visit the Getting Started section of our site. There are instructions and videos here outlining how to get started with your username and password, your Trinity email account, getting your device connected and more.

As always, it is our priority to keep you safe online. You may find it worthwhile to read through the Keeping IT Secure section of our website for practical tips on how to protect yourself from IT security threats. In particular we’d ask you to keep a close eye out for ‘phishing’ emails that ask you to ‘update,’ ‘validate,’ or ‘confirm’ your computer account information.

New for 2015/2016

From Fresher’s Week we are pleased to announce that all current students will have access to the Microsoft Office 365 ProPlus suite of software, free of charge. This includes Word, Excel, PowerPoint, Outlook and OneNote and also OneDrive which provides students with 1 Terabyte of online file storage. For more information call into the Office 365 roadshow which will be available in the foyer of the Arts building from the 21st September until the 2nd October or visit

The Trinity ID app is another new service available to Trinity students. This app gives you a digital version of your Trinity ID card and can be used for identification with a select group of services in Trinity. The Trinity ID app is complementary to your Trinity ID card and has been developed as a collaboration between the Students Union, School of Computer Science & Statistics and IT Services.

Keeping Informed

To keep up-to-date throughout the Academic Year do visit the IT Services website often, as it will be regularly updated with IT service alerts, news and developments. You can also follow us on Twitter (@tcditservices) to stay informed.

We wish you all well for the coming Academic Year.

IT Services

Free copies of Microsoft Office 365 for Trinity students

IT Services is pleased to be able to offer all current Trinity students the Microsoft Office 365 ProPlus suite of software, free of charge.

From 21st September 2015, Office 365 ProPlus allows each Trinity student to install Microsoft Office on up to five PCs or Macs, as well as five tablets/mobile devices (including iPads) and also access Office mobile applications on iPhone and Android phones.

Applications available include Word, Excel, PowerPoint, Outlook and OneNote. Office 365 also includes OneDrive which provides students with 1 Terabyte of online file storage.

IT Services have collaborated with Microsoft to give you access to Office 365 using your Trinity login details so there are no additional usernames or passwords to remember.

For more information visit or call into the Office 365 roadshow which will be available in the foyer of the Arts building from the 21st of September until the 2nd of October.

IT Services

Windows 10 now supported on the student TCDconnect service

We have completed testing Windows 10 on the student TCDconnect service and it is now possible to register devices running Windows 10, meaning students can connect such devices to the student Wi-Fi or wired networks.

To connect your Windows 10 device to TCDconnect you will need to have the latest security updates and a supported antivirus application, such as Windows Defender which comes already installed on Windows 10. When you are registering your device you will be provided with steps to update Windows if necessary. If you need any assistance with the process you can book into a Network Clinic. Please see our TCDconnect web pages for more information.

Devices running Windows 10 cannot yet be connected to the staff Wi-Fi network or the wired data network in Trinity offices and labs.  We are currently testing this new operating system for compatibility with our business applications, systems and networks and to ensure it will meet our IT security standards.

Digital Capabilities Survey – Prize & Thanks

We’d like to thank everyone who participated in our recent Digital Capabilities Survey.  Those who took part were invited to enter a prize draw for an iPad Air and we’re glad to announce that the winner was Dr. Ann Devitt, who has gratefully received the prize.

Dr Ann Devitt

Trial access to Steam service




Access to Steam has been enabled on Trinity staff and student wired and Wi-Fi networks for a 6-month trial period up to December 2015.  Steam is an internet service providing central management for the installation and automatic updates of games, as well as certain social gaming features.  More information on services available from Steam can be found at

This trial service will allow outbound internet traffic to Steam, but will not permit inbound traffic that would be required for game hosting, for example.

As this is a trial service IS Services are not in a position to provide support for any issues encountered using the Steam service.

Top-ten Helpdesk issues and statistics – May 2015

In May the IS Services Helpdesk handled over 2400 queries via phone, email, walk in and web. The full statistical details are available on our website at

The top-ten issues reported by students and staff to the Helpdesk in May can be seen at

IS Services