Archive for the ‘Service improvement’ Category.

BullGuard AntiVirus now recognised by the TCDconnect service

BullGuard AntiVirus is now recognised by the student TCDconnect service when registering a Windows PC.  This broadens the range of supported anti-virus applications for those connecting their Windows PCs to the TCDconnect service, retaining the high security aspect of the service.  See our web pages for a full list of recognised anti-virus software.

If you are using BullGuard AntiVirus and experience any issues registering your computer for the TCDconnect service, please book into a network clinic.

IS Services

ESET NOD32 anti-virus software is now recognised on the TCDconnect service

ESET NOD32 is now recognised by the TCDconnect service during the registration and scanning process. This broadens the range of supported anti-virus applications for those connecting to the TCDconnect service, while retaining the high security aspect of the service.  See our web pages for a full list of recognised anti-virus software.

If you are using ESET NOD32 and experience any issues registering for the TCDconnect service, please book into a network clinic.

IS Services

IS Services 
Annual Review 

Our Annual Review brochure, 
designed in-house by 
IS Services, is an 
engaging view over the
work that IS Services 
delivered in the 
2013-14 Academic 
Year. In it you will 
find details of IT 
service improve-
ments delivered 
for staff and students, 
as well as a summary
of what we did to 
support teaching, 
learning, research, 
business and support
areas in College.   You can find a copy of the IS Services Annual Review 2013-14 (flash version) on our website.

A Group Study Room for Students in 200 Pearse Street

A fully accessible Group Study Room in 200 Pearse Street is now open and available for booking online by students.

Equipped with Wi-Fi access and a large monitor for presentations and project work, this room is ideal for holding group discussions and preparing for presentations.  In addition, the room can hold up to 12 people comfortably. The room is open late until 9:00pm most nights of the week and can be booked in two-hour time slots.

Students can book the room through an online booking system using their student numberand can access the room with their College ID card.  For terms and conditions, please visit our Group Study Room service page.

Kindle support on the TCDconnect service

We are pleased to announce that students with Kindle devices may now register for the TCDconnect service and connect to the student Wi-Fi network.  Instructions on how to connect are available by following the link below.

Connecting Kindle devices to the TCDconnect service

Improving the student experience: New Student Orientation

Significant changes were made to the way we provide information to new students during orientation week.  We moved away from classroom-based induction sessions and, in consultation with several of the Schools, we added a short IT presentation to individual School and Departmental orientations.  This allowed us access to greater numbers of new students in order to provide them with the information that they need to get started with IT in College.

Here are a few statistics:

  • We met with 7572 new students in our Induction Events
  • 17,000 New Student & TCDconnect user guides were printed with 12,300 distributed during Orientation week
  • 881 additional hours or 118 extra person days of Support (Training\TCDConnect Clinics\Information Desk) were provided in addition to normal service levels
  • Number of students registered and connected to TCDconnect by end of October 2014 was 12,735 and they had connected 21,459 devices. An additional 17% (1855) students and 36% (5993) devices connected in 2014 against the same time period in 2013.
  • Number of students who needed help and attended TCDconnect clinics was 861 (a fall of 20% on the number who attended in the same time period in 2013)

TCD PeopleFinder redesign & improvements

The TCD PeopleFinder service ( allows people to search for the contact details of TCD staff.  Over the past few months work has been underway to redesign and improve the service and the new interface will be made live on the morning of Tuesday, 7th October 2014. 

The new design provides several major performance improvements, provides for greater service uptime and features responsive design for ease of use on mobile devices.  There will also be new functionality including the ability to search by phone extension or job title as well as a publications search. 

Should you have any difficulties in using the upgraded service please contact the IS Services Helpdesk.


Discontinuation of FTP proxy settings

IS Services are continuously working to enhance and improve the computing experience for staff and students using the College IT services. As part of this service improvement work, we have made significant changes to the network over the past three months to provide a more broadband-like internet experience.

One of the improvements made is to remove the requirement for ‘FTP proxy’ settings when connecting to an external FTP server. These proxy settings are no longer needed as all desktop computers and wireless devices now have direct access to FTP (and SFTP), without having to use the FTP proxy service.

If you still use FileZilla or another application to publish files to an external web server or FTP host, please take a moment to remove any FTP proxy settings you may have. You can refer to our instructions on how to remove the FTP proxy settings from FileZilla for an example of what needs to be removed.

The FTP proxy service will be decommissioned at the end of September 2014, so it’s important you remove these settings before then.

TCDconnect – End of support for Windows XP, Mac OS 10.5 & WPA1, 1st July

We’d like to remind students using the TCDconnect service of some upcoming changes in the requirements for using the service.  To retain a high level of security for everyone using the service it is necessary to remove support for operating systems and technologies that could be a security risk.

Software security updates are no longer provided for Windows XP or for Mac OS 10.5 (Leopard) and so, from 1st July 2014, it will not be possible to connect to the TCDconnect service from computers running these operating systems.   Since the start of the year we have been in regular contact with students who had registered such devices this year to inform them of this change.

Another change affecting a small number of people using the TCDconnect service is that support for a Wi-Fi security protocol called WPA1 will also be removed on 1st July.  The vast majority of Wi-Fi devices support the WPA2 protocol and our instructions for connecting to the TCDconnect service have advised the use of WPA2 since the start of this academic year.

If you have any questions relating to these developments please contact the IS Services Helpdesk.

TCDconnect service upgrade

IS Services are happy to announce that the planned upgrade of the TCDconnect service has been completed successfully.  The upgraded service is now fully operational and we thank everyone for their cooperation and understanding during the brief interruptions to the service that were required to carry out the upgrade work this week.

The growth in students bringing their own devices into College has risen dramatically over the last number of years.  In the current Academic Year we recorded the highest usage ever with approximately 12,000 students connecting over 18,500 desktops, laptops and mobile devices to the TCDconnect service.

With this upgrade College now have a service that can continue to meet the growing demand into the future and allow the rollout of new features that were not available in the older version of the software, such as:

  • Support for a wider variety of mobile devices, such as Windows RT, adding to the existing support for iOS and Android
  • A new ‘remote registration’ feature that we hope to offer in the coming months.  This will provide students with the ability to register their device with the TCDconnect service before arriving on campus.

IS Services