Digital Capabilities Survey results

In April 2015 IS Services launched a Digital Capabilities Survey for University staff. Digital capabilities are defined as those that prepare us for living, learning and working in a digital society and include the ability to use digital tools to:

• undertake research, teaching, learning and administration;
• use specialist tools and data sets;
• communicate ideas effectively;
• produce, share and critically evaluate information;
• collaborate, reflect and promote knowledge.
The complete results are available on our website –

The Digital Capabilities Survey report includes some of the following results:
• Staff who answered the survey thought digital capabilities were very important to supporting the delivery of almost all of the College strategies and ranked digital capabilities as of most importance in supporting the Information Technology strategy, Teaching and Learning and Online strategies.
• Almost 90% of staff use a smartphone and just over 55% use a tablet, with the majority using Apple devices.
• IS Services, Administration and the Library were the three main areas in College you thought could positively affect change in College’s digital capabilities.
• The 3 things identified as those you would like to see developed to improve the Digital Capabilities of the College were improved access and service availability for:
o College Wi-Fi Network
o IT Training
o IT Support
As always, the feedback is much appreciated and we wish to thank all who took time to participate in this year’s survey.

Installing Windows updates

To help keep your data and the data network secure, Windows updates are automatically deployed each month to any Windows computer connected to the main data network in offices and labs across Trinity.

There will be a change in what you see when Windows updates are deployed to your computer.  This change will allow you to choose when the updates are installed, up to a deadline date, helping you avoid your computer restarting at an inconvenient time.

Full details of what to expect when Windows updates are made available to your PC can be seen on our Software Security Updates web page.  If you have any queries relating to this please contact the IS Services Helpdesk.

Helpdesk Opening Hours – Change in Hours for Tuesday, 14 July 2015

On Tuesday, 14 July, the Helpdesk Telephone, Email, Web and Walk-in Services will be available from 9.15am to, the usual close time, 5.30pm.  The delayed opening time on this day is due the requirement for a visit from pest control who will be spraying an infestation of carpet moths in our building.  We apologise for any inconvenience this change in opening time may cause.

Wolfram Language Tutorials online workshop July 16

Seats are still available for the free online Wolfram Language Tutorials.


Wolfram Language Tutorials


July 16, 1pm-2:30pm US EDT


Learn how to plot and visualize data, build functions, and generate reports. Our instructors will take you step by step through a project, and you can ask questions along the way.

See more details and register today:

High Performance Research Computing (HPRC) Walk-in Workshop, Fri 3rd July 11am-12pm

The High Performance Research Computing group provides advanced computing (Linux and HPC), data management, visualisation and software development facilities and expertise for Trinity researchers from all disciplines.

HPRC will be holding a Walk-In Workshop session on Friday 3rd July between 11am and 12pm in room 2.12 in the Lloyd Building and light refreshments of tea/coffee/biscuits will be provided.

This month’s workshop will be focused on:

  • Do you run large calculations on your desktop? We can help by getting them to run on our High Performance Compute clusters instead.
  • Do you need help writing parallel code? You can get free access to support scientists who can help you. This scientist can be allocated to work with you or your research group on projects for up to three months in duration.
  • Do you need help visualising results? We can provide advice on software (including bespoke visualisation software developed at HPRC) and facilities (3-D Visualisation Facility).

For further details please see


SPSS Licence Codes, July 2015 to July 2016

The SPSS  licence codes for TCD for the period July 2015 to July 2016 are now available. For more information please see our SPSS licence codes page. Note that as this page is ‘local’ access you may be prompted for your Trinity username and network login password if accessing it from outside the College network.

Digital Capabilities Survey – Prize & Thanks

We’d like to thank everyone who participated in our recent Digital Capabilities Survey.  Those who took part were invited to enter a prize draw for an iPad Air and we’re glad to announce that the winner was Dr. Ann Devitt, who has gratefully received the prize.

Dr Ann Devitt

Trial access to Steam service




Access to Steam has been enabled on Trinity staff and student wired and Wi-Fi networks for a 6-month trial period up to December 2015.  Steam is an internet service providing central management for the installation and automatic updates of games, as well as certain social gaming features.  More information on services available from Steam can be found at

This trial service will allow outbound internet traffic to Steam, but will not permit inbound traffic that would be required for game hosting, for example.

As this is a trial service IS Services are not in a position to provide support for any issues encountered using the Steam service.

Top-ten Helpdesk issues and statistics – May 2015

In May the IS Services Helpdesk handled over 2400 queries via phone, email, walk in and web. The full statistical details are available on our website at

The top-ten issues reported by students and staff to the Helpdesk in May can be seen at

IS Services

HPRC training courses, June 2015

The High Performance Research Computing Group (HPRC) will be providing the following training courses in June:

  • An Introduction to Linux Command-Line (9.30am-1pm, June 22nd-25th)
  • An Introduction to Python for Scientific Computing (June 26th 9.30am-1pm)

For full details of the course dates, times and how to book a place please see the HPRC web pages.